- Report: #1222531
Complaint Review: Sammydress - Internet
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Sammydress
Internet, USA
Web:
http://www.sammydress.com
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Business Rating:
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Sammydress Clothing smaller than advertised. Shipment delayed one month. Refund inadequate and don't pay shipping. Internet
- The clothing was a full size smaller than what they claimed for measurements.
- They delayed shipment for a whole month without any notice beforehand.
- When I asked to return the item because it was too small, they wouldn't give a full refund and required me to pay shipping, which means I would basically get zero money back.
- Incidentally, the clothing was also made from cheap bad fabric, though to be fair, it was cheap and they never said it was quality fabric.
1 Updates & Rebuttals
nancy
Bakersfield,California,
USA
Urgent solution for the size issue
#2UPDATE Employee
Thu, January 21, 2016
Dear customer.
Thank you for informing us about your shopping experience.
We apologize for your shopping experience which was clearly not up not up to your expectations.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size
(if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return
the product back to us for a partial refund or exchange.
Would you mind posting your valid order number also? We are more than willing and glad to assist you resolve
this problem.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations.
We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
