- Report: #1441500
Complaint Review: Samsung Canada - Internet
-
Author Confirmed
Why?
Samsung Canada
Internet, Canada
Web:
www.samsung.com/ca
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Samsung Canada know defects, no warranty
I purchased a 75HU8550 in August 2015 in Canada.
the included remote did not work. Samsung claimed I didn't know how to use it and ended the conversation there. Best Buy to their credit replaced the remote for me, which in turn failed in less than 5 weeks. this time I was on my own, and forced to pay over $85 for a replacement.
within 3 months the set exhibited DSE, where the center 2/3 of the screen is discolored on light content making white content appear deep amber. I put in a warranty claim, their designated repair shop came out and inspected the set and determined the panel was defective and needed replacement.
Samsung decided this was normal and the claim denied. numerous calls and escalations later, Samsung still claimed a set that could not produce white was normal.
at about 15 months the left edge of the set developed 2 extreme bright spots, @ 5" long and 1" wide. this time I got the 'your warranty has expired'.
I called the same repair company, and paid them to look at the problem. they have seen it many times, and said it was a known defect on many Samsung models that year, and the following model year. they suggested I submit a claim under Samsung's 'known defect extended warranty replacement' program.
several calls and escalations, and Samsung Canada denied the program existed and refused to repair the set.
a little research on the Samsung US support site confirmed the program does exist, and many on their own board had their sets repaired no charge. Samsung Canada when presented with links to their own support site refused to acknowledge it and continued with their canned reply. the repair shop has quoted me $5,800 to replace the panel.
in Canada Samsung is able to price fix among the major retailers, and as such, we get the privilege of paying almost double for the same product as US consumers. if we purchase from "non authorized" retailers, or venture to the US to purchase, we get an immediate warranty denied. in return we get the added bonus of being denied almost everything warranty related.
my son's $550 Hisense 65" 4k TV has a superior picture compared to what my $9,900 Samsung has become in short order. lesson learned, this is the last Samsung product I, and my family buy, including the many laptops, tablets, appliances and phones we have purchased over the years.
I'm tempted to place my set in my mall kiosk and demonstrate Samsung quality.
