- Report: #1352291
Complaint Review: Samsung Protection Plus Consumer Program - Rapid City South Dakota
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Author Confirmed
Why?
Samsung Protection Plus Consumer Program
PO Box 100 Rapid City, 57709 South Dakota, USA
Phone:
855-208-5963
Web:
www.samsung.com/us/owners/protection-plus
Categories:
Business Rating:
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Samsung Protection Plus Consumer Program Assurant Cancelled Contract without permission or cause Rapid City South Dakota
I purchased an extended warranty after receiving several offers from Samsung Protection Plus. After a few months into the contract, I experienced issues with my Samsung tv. Samsung intiallly said there was no service available in my area, then transferred responsibility to Assurant Protection Service, or Federal Warranty Service Corporation.(same company). After three weeks of waiting for service and numerous calls, was told my contract was cancelled without cause and without my permission. My contract purchase price was refunded, but I told Assurant to keep my contract. They have denied, but cannot substantiate their reason for cancellation.
My contract only allows for three options: In-home repair, sending the unit off for repair, or replacement/refund of my television purchase price. No other options are available per my contract.
I will never purchase another extended warranty from Assurnat.
