- Report: #1370914
Complaint Review: Samsung - Nationwide
-
Author Not Confirmed
Why?
Samsung
Nationwide, USA
Phone:
1-800-726-7864
Web:
http://www.samsung.com/us/support/
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Samsung Faulty Samsung washer repair caused flood in basement Nationwide
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In June of 2016 I purchased a front load Samsung washing machine. On 3-31-17, my Samsung washing machine started leaking. It was a small leak, easily soaked up with towels. I called Homedepot to report the problem. I was instructed to report problem to Samsung since it was still under their warrantee. Samsung made me feel uncomfortable on that initial call. Several times they asked if there was really a problem with the machine, as if I was lying to them. They did agree to send a repairman out but could not get one to me until Wednesday of next week. On 4-5-17 a repairman from Williston TV came out and determined that the drain hose was leaking. He did not have the part so would order it and be back. The next appointment was scheduled for 4-10-17. One hour before the scheduled time frame I received a call from Williston TV indicating that the repairman was injured and could not come out. I was rescheduled for 4-13-17. On 4-13-17 a different repairman from WillistonTV came out and replaced the drain hose. I put my first load into the machine the next day 4-14-17. After loading the Washing machine, I went upstairs to do other chores. I checked on the machine after 30 minutes, I found my basement FLOODED. Water everwhere.....machine dinging and not running. You can imagine the frustration I am feeling at this point my washer has not been working properly for a couple weeks....and now my basement was flooded. Myself and 3 others spent 2 1/2 hours emptying the basement and sucking up all the water with a wet/dry vac that I happened to have and then I brought in two commercial fans to finish the drying process. I lost a number of items that could not be dried out. I called Williston TV to report the problem and request they send a repairman out immediately. They stated noone was in the area to send. They assured me that a repairman would be out the next day which was Saturday. I also called Samsung and reported to them all the trouble I was having and that they would need to pay for the items lost and clean up needed in the basement. 4-15-17 came and went with no repairman from WillistonTV showing up nor calling to touch base. A call to Williston TV only resulted in an automated machine telling me customer service was closed for Easter weekend. My frustration is escalating.....fast. Again I call Samsung and inform them of my problems. I request a new repair company, anyone but WillistonTV. I was informed this was not a call customer service could make, that a special department would review and get back to me. I have yet to hear back from anyone.
