Complaint Review: Samsung - Nationwide

 I purchased a Samsung French Door/Bottom Freezer/Refrigerator for my home in Margate, NJ. This refrigerator was purchased on April 20, 2013 from Home Depot for a summer home. I use this refrigerator 3 months a year. This May when I returned to my Margate, NJ home, I could not open the freezer door. I tried pulling it open with the door handle which broke off. I called Samsung and asked them about fixing this problem. I explained that I think it had to do with the seal/gasket as it was so tight, that the freezer would not open. They told me that since I did not have an extended warranty, they could not help me. I explained to the Samsung representative and then his manager, that I had only used this freezer 6 months total and do not keep much in the freezer since it is a summer home and I had just moved down for the summer. Having been a homeowner for 50 years, I have had only 2 refrigerators the entire time for my home in Plymouth Meeting, Pa. Each lasting 24 years (without an extended warranty). Last year, in good faith, I purchased a new Samsung French Door Refrigerator from Best Buy for the Plymouth Meeting home as I had, so far, not had any problems with the one at my Margate home. I also purchased a Samsung TV. Now I am sorry to say that I would never purchase any Samsung product again! Not only was the Samsung Rep not interested in my problem but the Service Center he recommended has been a nightmare!! I have had 3 different repairman (from the same company) out 3 times and the freezer has still not been fixed. As of this writing, Monday, August 8, 2016, I am still waiting for a new part (each time they tell me something different) and a repairman who knows what he is doing. Not only is it disappointing that it is not fixed but each time, I am waiting for the call for the “new part” or a 4hour window 2 weeks later of when the repairman will show up! My time is valuable too but I need to be “on call” for the repairman to come. Also, the expense to fix a practically new refrigerator is outrageous and I think the refrigerator/freezer will never work properly! Samsung, your customer service is terrible. I wrote a review on your website but never heard back from you. Now I will be telling all that I can about Samsung service. To purchase a product from Samsung without “extended warranties”, is a worthless purchase!! As a side note, we have been in business since 1952. If we gave service the way Samsung gives service, we would be “out of business”! I also write a blog for my website. If I do not hear from Samsung, this will also go onto my blog.

Samsung Refrigerator/Freezer.

I purchased a Samsung French Door/Bottom Freezer/Refrigerator for my home in Margate, NJ. This refrigerator was purchased on April 20, 2013 from Home Depot for a summer home. I use this refrigerator 3 months a year. This May when I returned to my Margate, NJ home, I could not open the freezer door. I tried pulling it open with the door handle which broke off. I called Samsung and asked them about fixing this problem. I explained that I think it had to do with the seal/gasket as it was so tight, that the freezer would not open. They told me that since I did not have an extended warranty, they could not help me. I explained to the Samsung representative and then his manager, that I had only used this freezer 6 months total and do not keep much in the freezer since it is a summer home and I had just moved down for the summer. Having been a homeowner for 50 years, I have had only 2 refrigerators the entire time for my home in Plymouth Meeting, Pa. Each lasting 24 years (without an extended warranty). Last year, in good faith, I purchased a new Samsung French Door Refrigerator from Best Buy for the Plymouth Meeting home as I had, so far, not had any problems with the one at my Margate home. I also purchased a Samsung TV. Now I am sorry to say that I would never purchase any Samsung product again!

Not only was the Samsung Rep not interested in my problem but the Service Center he recommended has been a nightmare!! I have had 3 different repairman (from the same company) out 3 times and the freezer has still not been fixed. As of this writing, Monday, August 8, 2016, I am still waiting for a new part (each time they tell me something different) and a repairman who knows what he is doing. Not only is it disappointing that it is not fixed but each time, I am waiting for the call for the “new part” or a 4hour window 2 weeks later of when the repairman will show up! My time is valuable too but I need to be “on call” for the repairman to come. Also, the expense to fix a practically new refrigerator is outrageous and I think the refrigerator/freezer will never work properly!

Samsung, your customer service is terrible. I wrote a review on your website but never heard back from you. Now I will be telling all that I can about Samsung service. To purchase a product from Samsung without “extended warranties”, is a worthless purchase!!

As a side note, we have been in business since 1952. If we gave service the way Samsung gives service, we would be “out of business”! I also write a blog for my website. If I do not hear from Samsung, this will also go onto my blog.