- Report: #173249
Complaint Review: Samsung - Ridgefield Park New Jersey
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Samsung
105 Challenger Rd. Ridgefield Park, 07660 New Jersey, U.S.A.
Phone:
201-229-4000
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Samsung ml-1740 rebates not being sent rebate ripoff Ridgefield Park New Jersey
When I bought the Samsung ML1740 laser printer 7/3/06 there were two rebates. One for $20 and one for $60. The proper rebate forms and receipts were mailed 7/30/05 as required by Samsung.
The rebates were supposed to be sent in 10-12 weeks. I got the rebate for $20 but not the other so I called 11/25 and 11/28. The excuse was there was no receipt. Wrong answer as the rebates were mailed together so I know they have a copy of their receipt. I had them so they said they will take care of it.
I called again 1/25/06 to find out status. Wendy said I'd have to wait another 12 weeks so I asked for manager. I explained to Linda about Samsung's mistake again. Too bad and I cannot talk to anyone else.
So if you plan on buying Samsung then keep in mind their lack of ethics when it comes to rebates. It has been 6 months and I'm still waiting for them to meet their 12 week commitment.
Nick
phoenix, Arizona
U.S.A.
The rebates were supposed to be sent in 10-12 weeks. I got the rebate for $20 but not the other so I called 11/25 and 11/28. The excuse was there was no receipt. Wrong answer as the rebates were mailed together so I know they have a copy of their receipt. I had them so they said they will take care of it.
I called again 1/25/06 to find out status. Wendy said I'd have to wait another 12 weeks so I asked for manager. I explained to Linda about Samsung's mistake again. Too bad and I cannot talk to anyone else.
So if you plan on buying Samsung then keep in mind their lack of ethics when it comes to rebates. It has been 6 months and I'm still waiting for them to meet their 12 week commitment.
Nick
phoenix, Arizona
U.S.A.
4 Updates & Rebuttals
Nick
phoenix,Arizona,
U.S.A.
Rebate Received Thank you rip off report!
#2Author of original report
Tue, February 21, 2006
Thank you Rip-Off. I finally received my rebate. It is sad that major corporations are so uncaring and resort to deceptive tactics though. Maybe they will wake up some day and realize there are honest people out there looking for honest companies. These consumers will change the company they buy products from. Thanks again Rip-Off for allowing me to vent if nothing else.
Jay
R Park,New Jersey,
U.S.A.
Get your rebate paid
#3UPDATE Employee
Tue, February 21, 2006
Nick, Please contact me via email. [email protected] I will have your rebate expedited.
Nick
phoenix,Arizona,
U.S.A.
info requested for Samsun ML-1740 rebate
#4Author of original report
Wed, February 08, 2006
Nick, thanks for catching what was an obvious typo and no normal person would confuse that with unethical behavior. The purchase was in 2005 and just because you have not seen two rebates doesn't mean there weren't two. Others in Samsung at the phone number on the rebates and the store that sold the printer know about this printer's rebates. There are two rebates for the ML-1740 as advertised by the store and I have two different mail-in rebate certificates. I did check the rebate certificates as I was wise enough to make copies before sending. Did you? The person replying should have known there were two rebates. But the attempt to mislead readers is proof of what I'm reporting and their feeble attempt at a personal attack supports my positon. And also gives an indication they may have other tricks up their sleeve. Both rebates were mailed to the same PO box in Nigara Falls. The only thing different was the Dept. no, 64095 and 63097. Regardless, as I first reported, they have missed their guarantee of a rebate check in 12 weeks by many months.
Nick
Hollywood,California,
U.S.A.
Maybe Accuracy Was Your Problem....
#5UPDATE Employee
Wed, February 01, 2006
Your post says you purchased the printer on 7/3/06. Uhm... when? So you sent a $20. and a $60. rebate with the same receipt to the same place? I've never seen two mail-in-rebates with the same address. You probably had to send 2 rebates to 2 different places. Or seperately. Check your copies and lets see what it said. Or call the rebate distry's number and find out why it was denied. As well, make sure it didn't specify that only one rebate was good per address. Lack of ethics? You couldn't even be accurate with the first sentence of your post. Even so, almost ALL manufacturers do third-party rebate distributing. A more effective approach would be to look at your copies of the rebate and post the name of the distribution center here and complain about that. Not all companies get feedback on the distibution of rebates, so it is important to let the manufacturer know if you are dissatisfied.
