Titiana the owner and her father Kievn the sales person.we where told free supplys for the first year. but trying to get the product is like pulling teeth.when you call them up they will tell you they are out of town can get product to you. they are very nasty to you over the phone .They will tell you they will have there people come out to clean your carpet, never happened. they are very hard to do business with. never again if you want a kirby buy from some one else.There office is in santa clarita ca 28200 bouquet canyon rd santa clarita ca 91390. they have dropped the phone number so they don't have to take calls.yes they are still in business!