- Report: #824020
Complaint Review: Santandar Consumer USA - Dallas Texas
Reported By:
Susan -
Burleson, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Santandar Consumer USA
Dallas, Texas, United States of America
Phone:
Web:
www.santandarconsumerusa.com
Categories:
Business Rating:
(0)
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Santandar Consumer USA Dragging out loan amount for additional interest. Dallas, Texas
After nearly 7 years of payments, I was finally down to my last payment.. I paid it online and waited for my title.. three weeks later, I receive, in the mail, a bill for 66.37. The amount that they say I still owed on my vehicle due to interest, and that it was due by Jan 21, 2012.
On January 13th, I logged on and attempted to make that final 66.37 payment and couldn't. They use Western Union Speedpay and if the balance is less than 100.00, they wouldn't accept it. So I called customer service, which unfortunately put me in contact with someone with an EXTREMELY heavy accent. She informed me that they didn't accept final payoffs over the phone either. That I would have to mail a check, which would not be recieved or credited to my account by the 21st. Therefore accruing more interest.
Now all of this comes after nearly 7 years of paying payments online, at a cost of 10.95 every single month for the privelege of online payment, which they stated they preferred. So I went online, to my bank, and created a bill pay for it and paid it that way... This bunch is nothing but crooks that prey on people with bad credit.
On January 13th, I logged on and attempted to make that final 66.37 payment and couldn't. They use Western Union Speedpay and if the balance is less than 100.00, they wouldn't accept it. So I called customer service, which unfortunately put me in contact with someone with an EXTREMELY heavy accent. She informed me that they didn't accept final payoffs over the phone either. That I would have to mail a check, which would not be recieved or credited to my account by the 21st. Therefore accruing more interest.
Now all of this comes after nearly 7 years of paying payments online, at a cost of 10.95 every single month for the privelege of online payment, which they stated they preferred. So I went online, to my bank, and created a bill pay for it and paid it that way... This bunch is nothing but crooks that prey on people with bad credit.
