- Report: #438119
Complaint Review: Saphie Number 1 Limited - London
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Saphie Number 1 Limited
26 York St. London, United Kingdom
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Saphie Number 1 Limited Took money out of my Paypal account meant for Newegg London United Kingdom
I was buying an Eset Nod32 security program from Newegg and i sent Newegg all my information to take money out of my Paypal account and somehow Saphie got the info and took the money. I contacted Newegg and they have no record of the transaction, i then contacted Paypal and filed an unauthorized transaction claim but Paypal said it was not a timely report, that i was late filing. I have no way of contacting Saphie since i was not dealing with them in the first place.
Bigray
Hahira, Georgia
U.S.A.
Bigray
Hahira, Georgia
U.S.A.
3 Updates & Rebuttals
Helpmedownload.com
Phils,Asia,
Philippines
HelpMeDownload.com
#2
Sat, September 05, 2009
Hello Bigray,
I sincerely apologize for any inconvenience. I am a customer service representative for HelpMeDownload.com. I will be more than happy to issue you a refund. To resolve your complaint, please reply with a contact number including your country code. To contact you and to resolve this ASAP, our Toll Free contact information is listed below as well.
Kind regards,
Arvie
Customer Support Representative
Support HelpMeDownload
US Phone Support 1-800-978-7657
UK Phone Support 0808 238 0026
AU Phone Support 1-800-469-290
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5
You can also send an email to [email protected]
Our Operations is available 24/7.
Helpmedownload.com
Phils,Asia,
Philippines
Saphie number One
#3UPDATE Employee
Wed, July 08, 2009
Hello Customers, I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding your concern about the charges that you got, we will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number. Thank you for your time, HELPMEDOWNLOAD.COM US Phone Support 1-800-978-7657 UK Phone Support 0808 238 0026 AU Phone Support 1-800-469-290 Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to [email protected] Our Operations is available 24/7.
Newegg_support
Whittier,California,
U.S.A.
Newegg Support
#4UPDATE Employee
Tue, June 09, 2009
Dear Bigray, Thanks for taking the time to post your kind review. We truly apologize for any inconvenience this may of caused you. At your earliest convenience please contact me personally at [email protected] or via phone at 800-390-1119 ext 25040 so I may further assist you in this matter. Sincerely, Newegg Support
