- Report: #1152531
Complaint Review: SAS Specialty answering service - Nationwide
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Author Not Confirmed
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SAS Specialty answering service
Nationwide, USA
Web:
www.specialtyansweringservice.net
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SAS Specialty answering service Not for virtual medical office Not trained for virtual medical office Nationwide
Operators training is inconsistent: one very good operator and terrible bad ones. When my patients have a question instead of answering they start reading all the information about my practice, without any punctuation, like a "marketing call". Messages came empty so I had to go over all the call recordings to obtain the information.
I lost a lot of patients because they referred to my website instead of booking appointments, which is the reason for which I had contracted the service to begin with.
