Complaint Review: Satic USA TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Satic USA is American electronics manufacturer headquartered in Missoula MT. Satic USA is American engineers designers and manufacturers of energy saving products. Each product was thoughtfully engineered in the U.S. to be affordable easy to use and effective. - Select State/Province

REVIEW UPDATE: June 5, 2018: Satic USA remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Satic USA is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Satic USA has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Satic USA has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Satic USA remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Satic USA for its full commitment to quality customer service.

Ripoff Report's discussions with Satic USA have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Satic USA listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. Satic USA's chief customer care agent, Dalen has informed us that his personal philosophy is that 'the clients success' is the business. He states the B.D. coaches them on listening closely, so that we can respond properly. By putting quality and customers first, Satic achieves success now and plans for many years to come. Another top executive, CEO Ronald Way told us that B.D. Erickson II's personal business philosophy is based on the premise of "Do it to the best of your ability and your conscience is always clear".

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Satic USA truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."





Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.

A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by B.D. Erickson during an onsite inspection held by a third party verification company with no biases toward Satic USA.

Satic Inc is a company focused on designing and manufacturing energy saving products. B.D Erickson II stated the following in regards to his company, "our main line is our energy management systems. We do also resell some products manufactured by others such as solar panels."

Mr. Erickson stated the following about how leads are obtained for his company, "we are a small company with [a] limited marketing budget so we generally search the internet for companies carrying products in our sector, and we ask them to consider carrying the line. As of today's date, we have no printed marketing, it's all online but we hope to change that some day." A vast majority of Satic Inc's customers are businesses. In order to effectively sell their products, "we would contact a solar dealer for example and ask that they consider carrying our product line. We would send them some samples for testing as well as our product information and help with demonstrations, training etc."



CUSTOMER CARE & COMPLAINT RESOLUTION – SATIC USA

During the onsite interview Mr. Erickson was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Erickson expressed that while they rarely receive complaints during the inevitable event of a power surge or power outage. Additionally, some customers have trouble with the technical aspects of their products. In order to combat this Satic Inc has, "five phone lines and a small staff. You would get very personal service. We have always prided ourselves on having no unhappy customers. If someone isn't happy, we would do our best to correct it." He went on to state, "we love our customers and are grateful for them. We would take the time to speak with any customer directly to resolve any issue personally."

When asked to comment on complaints posted on Ripoff Report's website Mr. Erickson stated, "we do not believe this to be a real customer but instead someone who has a personal issue." He went on to explain that their company has a UL listing form Underwriter's Laboratory who inspect their manufacturing techniques every quarter.

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Erickson stated, "we have always had high standards of customer service and have many written thank you letters for our great service. We make certain that our phone numbers and email addresses are easy to find with business hours so you can reach us easily."

Satic Inc. is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "having someone lie, challenge your name, reputation, and life's work really hurts...we love the opportunity to tell the truth. We are an American manufacture that can be reached Monday through Friday 9-5 and we're normal people wanting to do the finest job we can."



SATIC USA - STATEMENTS FROM DALEN – CHIEF CUSTOMER CARE REP

" We are one of the top manufacturers in our sector and the Smart Meter Filter of the Tea Party for a reason. The products perform. With us, you'll always receive a product that performs or we drop ship a replacement. Please take time to review our site, learn about sour line, talk to the people who sell and install our line, understand our history, and receive answers to some of your questions.

Satic USA's employee take customer care and satisfaction seriously as well. Employee feedback surveys reveal comments such as this, "Satic provides a very positive environment to work. B.D. is genuinely interested. He takes the time to listen and communicate with employees and customers.”

"Satic USA takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Satic USA takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Satic provides a fun and productive place to work."

Ripoff Report was pleased to learn that Satic USA's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM SATIC USA

Satic USA recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Satic USA has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with B.D. Erickson, several Satic customers and it's employee's, Ripoff Report is convinced that Satic USA is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Satic USA meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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