- Report: #718885
Complaint Review: SaveBig - Internet Internet
Reported By:
Julie -
18615, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SaveBig
Internet, Internet, United States of America
Phone:
Web:
www.savebig.com
Categories:
Business Rating:
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SaveBig Terms of Service do not disclose the 'membership fee' automatically charged to your card , Internet
This is in response to the terms of service listed on the site and a FREE promotion offering 50 bids. Myth Busting: Really think you can get something for nothing with a free bid promotion? Do a little research first. You'll find numerous complaints that there is a $99 hidden fee. I tested this theory for my blog. I read the 'terms of service' fine print with the only reference to this hidden fee being that you will have to purchase bids before using the site. I spoke with someone on their live chat & asked if there was an automatic registration fee that would be charged the answer was the same was the limited info in the terms of service (re: that you need to buy bids before being able to bid). Once you register you do get the 50 free bids they are promoting but your credit card will be charged $99 for a package of bought bids. They issued an email refund confirmation for the 'full' amount when I called & told me it would take 5-7 business days to show on the card. When the refund was issued she referred to this $99 fee as a 'membership fee' & that the site is a paid membership site. One can not even see what is on the auction site without paying what the customer service representative referred to as a membership fee. Whether I'll actually get that refund in 5 - 7 days is yet to be seen.
