- Report: #946644
Complaint Review: SAVEOLOGY - Margate Florida
Reported By:
Wendy -
DULUTH, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SAVEOLOGY
5259 Coconut Creek Parkway Margate, 33063 Florida, United States of America
Phone:
954-657-9600
Web:
Categories:
Business Rating:
(0)
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SAVEOLOGY MAGAZINECO They lied to you even for $4.95 Margate, Florida
Be very careful with this company. They would lie to you even for $4.95!!!
I called to redeem a vouchor purchased from http://www.saveology.com/ then this guy tried to talk me into paying $4.95 to get $100 credit on a website selling dining gift cards. He said I can use that credit to purchase gift cards for many restaurants even chain restaurants like subway. I am very cautious person so that I kept asking questions like "whether I need to pay some money out of my own pocket in order to buy gift cards", "do I need to order minimum in order to buy/use gift cards...etc".
He said no and sounded to me like I only paid $4.95 to get $100 dollars value of gift cards... Only after I gave him my credit card number and at the end of the conversation, he told me that I would receive an email from a "magazine" company, which would offer me this magazine subscription.... only $39.99 in three payments... "Wait" I interupted him, telling him that "I don't want to subscribe to magazines!!" He told me that I don't need to subscribe to magazine. "It's "just an offer'".
However, after hanging up the phone, I received a confirmation email from MAGAZINECO company saying that I subscribe to 4 magazines (listing 4 magazines titles that that guy never mentioned over the phone), and that $100 dining credit is only an bonus reward "due to my subscription to the magazines". That email doesn't even tell me how much I am going to pay for those 4 magazines.
I quickly called back to SAVEOLOGY, asking to cancel that order and a refund $4.95, but was told I have to call that MAGAZINECO (looks like I already subscribed to the magazines so that I have to deal with that company now even though the purhcase that guy talked about is dining gift cards, not magazines). I called MAGAZINECO using the "customer service" phone number SAVEOLOGY offered me (saying that customer service can help me with refund). That lady's attitude was terrible. She said she cannot help me but have to get another person to handle this.
She asked me for name and phone number and asked me to "wait for the call" as she said, someone would call me "within 24 hours". I was busy and cannot kept waiting.
I just called my credit card company. I will talk to SAVEOLOGY and MAGAZINECO the next 2 days, and if they still give me hard time to get refund, I will ask my credit card company to not to pay.
I just don't understand. If they want to sell me magazines, why didn't they just tell me clearly? They should at least give me a chance to pick the magazines I would like to read, right? They listed BETTER HOMES & GARDENS,GLAMOUR, SHAPE MAGAZINE, as my subscription, which are the magazines I like the least.
I called to redeem a vouchor purchased from http://www.saveology.com/ then this guy tried to talk me into paying $4.95 to get $100 credit on a website selling dining gift cards. He said I can use that credit to purchase gift cards for many restaurants even chain restaurants like subway. I am very cautious person so that I kept asking questions like "whether I need to pay some money out of my own pocket in order to buy gift cards", "do I need to order minimum in order to buy/use gift cards...etc".
He said no and sounded to me like I only paid $4.95 to get $100 dollars value of gift cards... Only after I gave him my credit card number and at the end of the conversation, he told me that I would receive an email from a "magazine" company, which would offer me this magazine subscription.... only $39.99 in three payments... "Wait" I interupted him, telling him that "I don't want to subscribe to magazines!!" He told me that I don't need to subscribe to magazine. "It's "just an offer'".
However, after hanging up the phone, I received a confirmation email from MAGAZINECO company saying that I subscribe to 4 magazines (listing 4 magazines titles that that guy never mentioned over the phone), and that $100 dining credit is only an bonus reward "due to my subscription to the magazines". That email doesn't even tell me how much I am going to pay for those 4 magazines.
I quickly called back to SAVEOLOGY, asking to cancel that order and a refund $4.95, but was told I have to call that MAGAZINECO (looks like I already subscribed to the magazines so that I have to deal with that company now even though the purhcase that guy talked about is dining gift cards, not magazines). I called MAGAZINECO using the "customer service" phone number SAVEOLOGY offered me (saying that customer service can help me with refund). That lady's attitude was terrible. She said she cannot help me but have to get another person to handle this.
She asked me for name and phone number and asked me to "wait for the call" as she said, someone would call me "within 24 hours". I was busy and cannot kept waiting.
I just called my credit card company. I will talk to SAVEOLOGY and MAGAZINECO the next 2 days, and if they still give me hard time to get refund, I will ask my credit card company to not to pay.
I just don't understand. If they want to sell me magazines, why didn't they just tell me clearly? They should at least give me a chance to pick the magazines I would like to read, right? They listed BETTER HOMES & GARDENS,GLAMOUR, SHAPE MAGAZINE, as my subscription, which are the magazines I like the least.
4 Updates & Rebuttals
The company's response is NOT true
#2Author of original report
Sat, March 21, 2015
The company's response is an even bigger lie. I never ever received any email from them saying "inactivity". They actually never sent me email since my account had 25.xx dollars.They possibly only send to those whose account really expires for 6 months with very little amount of money accumulated. I am 100% possitive my account did not expire as their rule says and they never sent to me any email about inactivity.
Simone
Saveology is scam and referred by COMCAST customer service
#3Consumer Comment
Fri, April 12, 2013
When I was ordering Comcast internet service they said I am eligible for $100 dining card and I was directed to saveology. They opened account, I never received $100 card. The coupons they offer you can find it from free web pages. There is nothing special about their services. I decided to cancel my account. Contact us section has just an email form which they never reply or call you back. And intentionally they don't put their phone number on internet.
I found their phone number from some other site. I called them the agent asked me to email my cancellation request to [email protected] This email bounces back. I called her back, they never response. I think once you call for cancellation, they are marking your phone number, then when you call from the same number they never response, you are just listening their music for 12 minutes or so then dead silent.
THEY are not reachable. I am not able to cancel my account with them. Only solution is cancelling your credit card associated with your Saveology account.
Dover
United States of AmericaI experienced the same from Saveology "Redemption Center"
#4Consumer Suggestion
Sat, November 10, 2012
I advise others experiencing this fraud/scam to contact the phone number on the back of the debit or credit card that received the 39.99 charge and file a dispute. Most banks will refund the money right away and advise that you cancel the card that was used and they will send you a new card with a new 16 digit card number in the mail. Always ask your bank for help as soon as you can, especially when you feel like you have been or will be robbed.
Ravi
Lubbock,Texas,
United States of America
I had the same experience
#5Consumer Comment
Sat, October 20, 2012
Actually I had called AT&T for Customer Service , at the end of the call they said I will be some kind of reward card . I thought it will be from at&t but it was transferred to some other company which I don't know . The person said I will gonna get 100$ reward card which I can swipe it in Wallmart or use it for dining discounts . He said , he just needs my card details for 4.95$ which will be used for shipping the card . After I gave my card details he said I will get an email for the card and I have subscribed for magazine which I dont wanted to .
I was like being cheated by the person I was not informed about any magazine before I pay money . I checked my email it was magazineco subscription . I called them they said they can't refund money . In order to avoid 39.99$ deduction at end of the 30th day . I have to call them once again after 10 days to cancel subscription . I don't understand what to do now . I am a international student and I am worried that they might again cheat me and take all money in my account . Please anyone suggest how to go about this .
