- Report: #310783
Complaint Review: SBBT/Rapidtax.com - Solana Beach California
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SBBT/Rapidtax.com
PO Box 710367 Solana Beach, 92075-7390 California, United States of America
Phone:
502-363-2077
Web:
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Rapidtax.com REVIEW: Customer Satisfaction Commitment. Rapid Tax has increased its customer service staff and boosted its representatives' grasp of both the tax code and of the periodical changes made to it by the government to ensure that its clients receive the best possible advice and service Louisville California *UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service RapidTax recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. Feel safe, confident & secure when doing business with RapidTax.com A Verified Safe Business Service.
Rip-off Report REVIEW:
Editors UPDATE: Positive rating and recognition has been given to RapidTax.com for its commitment to excellence in customer service.
Rip-off Reports discussions with RapidTax.com revealed an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Rapid Tax.com listens carefully to its clients' concerns and sees them as an opportunity to learn from possible mistakes on the company's part, and become more efficient as a company in the services offered and the support for those services.
RapidTax.coms CEO, Dr. Willem Veldhuyzen, has informed us that his personal philosophy is that his clients come first. Dr. Veldhuyzen feels that in order for him to be successful in business, it is critical to listen to his clients and respond promptly and properly to their grievances. By always putting his customers first, Dr. Veldhuyzen hopes to maintain Rapid Tax as a successful enterprise both now and for many years to come.
The customer service manager of the company told us that Dr. Veldhuyzen's business philosophy is based on the premise that "RapidTax.com understands that the success of its business depends on excellence in customer service and in the precise attention it pays to client needs. Rapid Tax.com's mission statement says it all: "Our goal is to assist our customers with the highest standard of professional excellence in the tax industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: RapidTax.com (and Dr. Veldhuyzen) truly operate their business in the most ethical manner. We are very pleased with the responsiveness that he and his employees have shown us. They are serious in honoring their commitments and deliver on all their promises."
The RapidTax team have expressed that they feel very confident doing their job. The customer service manager at Rapid Tax stated "Dr. Veldhuyzen pays close, personal attention to the interaction between his clients and his staff. He is quick to provide the necessary guidance to his staff in the way they deal with customer concerns. Oftentimes the customers themselves have very positive things to say about the company in the way their concerns have been addressed.
RapidTax.com also takes employee satisfaction very seriously. Employee feedback and surveys reveal comments such as this: "Rapid Tax provides a very positive work environment. Suggestions for improvements to the site and the company at large are encouraged and supported. Dr. Veldhuyzen values each of our contributions to his company and is committed to providing growth opportunities for us. He takes the time to communicate and listens to all his employees." Rip-off Report was pleased to learn that RapidTax.coms past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
RapidTax recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Rapidtax.com has made organizational changes allowing its employees a more balanced approach to problem resolution and a commitment to a greater client experience.
In summary, after our investigation, which included discussions with Dr. Veldhuyzen and many of his past and current associates, Ripoff Report is convinced that RapidTax.com is committed to total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them.
Be sure to check out http://www.rapidtax.comNOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
SBBT/Rapidtax.comSBBT/Rapidtax.com Holding Up My Federal Tax Refund Money Louisville California
SBBT,I just read on this rip-off report today...saying my not getting my Federal Tax refund that I filed through Rapidtax.com on January 12, 08 is not their fault!??? When today is February 21, 08 and I am still having trouble getting my money! Most all what I read today is soooo not true!
I talk with a Bill Veldhuyzen from rapidtax.com; said to be the owner{whom today I believe is really trying to help get me my money} he called me on the 12th. of February He told me the check (?) that SBBT suppose to have mailed out January 24th. to my address had been returned, and he certified mail to me another on the 11th. of February he gave me the tracking number(7007 3020 0001 8158 2217) which when I call USPS they did not have a trace by that number and told me to call back Friday 15th.
This I did{still nothing} so I called first Bill back and he told me to give it some more time{as you may guess by now Iam getting fed-up with the waiting game}...same day Friday 15th. my mailman delivered the certified check...I am on my way to work by 3:pm...I go to and deposit the check around 4:30 pm in my account...there's a wait to clear by Monday, and Monday being a holiday I had to wait more days longer...by Tuesday 19th. my bank calls me and said there's still a hold cause they are waiting for a clearance from SBBT...then about less then 20 minutes later my bank calls me again saying they lifted the hold off cause the check look like it's good and that I could start using the account right away.
This I did...I wrote checks for bills and withdrew cash...then yesterday I get a call from my bank saying that the check #10275782 (7007 3020 0001 8158 2217) SBBT stopped payment on! I called SBBT talk with a Mike #6605 02/20/08. Mike tells me among other stuff that Bill {rapidtax}issued another certified check that was remailed to me on the 19th., Feb. is one of the reasons why the first certified check was voided. That I may have to wait some 5-10 business days more that I may get that.
I called Bill Veldhuyzen back, he did not understand why SBBT told or done that. So Bill has been communicating back from calling me and SBBT trying to get a solution and getting my money to me today 02/21/08{He has not gotten any success from SBBT, who's claiming "It's Not Their Fault!" Everytime {this is very much alot} I call SBBT/Rapidtax.com I get from the different Cust. Support a veriety of excuses and reasons I have not gotten my check, now more new ones of why my check was voided by SBBT{very little is of the truth}. If I don't get a good check to me by the end of this week...You will see the Hand of GOD against you unmercifully. Amen!
Elshalom1
Louisville, Kentucky
U.S.A.
Editors UPDATE: Positive rating and recognition has been given to RapidTax.com for its commitment to excellence in customer service.
Rip-off Reports discussions with RapidTax.com revealed an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Rapid Tax.com listens carefully to its clients' concerns and sees them as an opportunity to learn from possible mistakes on the company's part, and become more efficient as a company in the services offered and the support for those services.
RapidTax.coms CEO, Dr. Willem Veldhuyzen, has informed us that his personal philosophy is that his clients come first. Dr. Veldhuyzen feels that in order for him to be successful in business, it is critical to listen to his clients and respond promptly and properly to their grievances. By always putting his customers first, Dr. Veldhuyzen hopes to maintain Rapid Tax as a successful enterprise both now and for many years to come.
The customer service manager of the company told us that Dr. Veldhuyzen's business philosophy is based on the premise that "RapidTax.com understands that the success of its business depends on excellence in customer service and in the precise attention it pays to client needs. Rapid Tax.com's mission statement says it all: "Our goal is to assist our customers with the highest standard of professional excellence in the tax industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: RapidTax.com (and Dr. Veldhuyzen) truly operate their business in the most ethical manner. We are very pleased with the responsiveness that he and his employees have shown us. They are serious in honoring their commitments and deliver on all their promises."
The RapidTax team have expressed that they feel very confident doing their job. The customer service manager at Rapid Tax stated "Dr. Veldhuyzen pays close, personal attention to the interaction between his clients and his staff. He is quick to provide the necessary guidance to his staff in the way they deal with customer concerns. Oftentimes the customers themselves have very positive things to say about the company in the way their concerns have been addressed.
RapidTax.com also takes employee satisfaction very seriously. Employee feedback and surveys reveal comments such as this: "Rapid Tax provides a very positive work environment. Suggestions for improvements to the site and the company at large are encouraged and supported. Dr. Veldhuyzen values each of our contributions to his company and is committed to providing growth opportunities for us. He takes the time to communicate and listens to all his employees." Rip-off Report was pleased to learn that RapidTax.coms past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
RapidTax recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Rapidtax.com has made organizational changes allowing its employees a more balanced approach to problem resolution and a commitment to a greater client experience.
In summary, after our investigation, which included discussions with Dr. Veldhuyzen and many of his past and current associates, Ripoff Report is convinced that RapidTax.com is committed to total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them.
Be sure to check out http://www.rapidtax.comNOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
SBBT/Rapidtax.comSBBT/Rapidtax.com Holding Up My Federal Tax Refund Money Louisville California
SBBT,I just read on this rip-off report today...saying my not getting my Federal Tax refund that I filed through Rapidtax.com on January 12, 08 is not their fault!??? When today is February 21, 08 and I am still having trouble getting my money! Most all what I read today is soooo not true!
I talk with a Bill Veldhuyzen from rapidtax.com; said to be the owner{whom today I believe is really trying to help get me my money} he called me on the 12th. of February He told me the check (?) that SBBT suppose to have mailed out January 24th. to my address had been returned, and he certified mail to me another on the 11th. of February he gave me the tracking number(7007 3020 0001 8158 2217) which when I call USPS they did not have a trace by that number and told me to call back Friday 15th.
This I did{still nothing} so I called first Bill back and he told me to give it some more time{as you may guess by now Iam getting fed-up with the waiting game}...same day Friday 15th. my mailman delivered the certified check...I am on my way to work by 3:pm...I go to and deposit the check around 4:30 pm in my account...there's a wait to clear by Monday, and Monday being a holiday I had to wait more days longer...by Tuesday 19th. my bank calls me and said there's still a hold cause they are waiting for a clearance from SBBT...then about less then 20 minutes later my bank calls me again saying they lifted the hold off cause the check look like it's good and that I could start using the account right away.
This I did...I wrote checks for bills and withdrew cash...then yesterday I get a call from my bank saying that the check #10275782 (7007 3020 0001 8158 2217) SBBT stopped payment on! I called SBBT talk with a Mike #6605 02/20/08. Mike tells me among other stuff that Bill {rapidtax}issued another certified check that was remailed to me on the 19th., Feb. is one of the reasons why the first certified check was voided. That I may have to wait some 5-10 business days more that I may get that.
I called Bill Veldhuyzen back, he did not understand why SBBT told or done that. So Bill has been communicating back from calling me and SBBT trying to get a solution and getting my money to me today 02/21/08{He has not gotten any success from SBBT, who's claiming "It's Not Their Fault!" Everytime {this is very much alot} I call SBBT/Rapidtax.com I get from the different Cust. Support a veriety of excuses and reasons I have not gotten my check, now more new ones of why my check was voided by SBBT{very little is of the truth}. If I don't get a good check to me by the end of this week...You will see the Hand of GOD against you unmercifully. Amen!
Elshalom1
Louisville, Kentucky
U.S.A.
1 Updates & Rebuttals
Elshalom1
Louisville,Kentucky,
U.S.A.
Finally Loosed But Suffered Lost
#2Author of original report
Tue, February 26, 2008
February 22,08 I finally recieved my remains of the Federal refund check from SBBT after their deductions. I call Bill Veldhuyzen{Rapidtax.com} to let him know I had recieved the check and make sure it was the right one this time{the one SBBT sent out to me on January 24th was not}. I immediately took the suppose to be good check to my bank...this began more difficulties increase from SBBT. The relationship banker Stacey whom assisted me where I bank found out first hand the troubling experience I got from SBBT cust. care support tech. It took Stacey & I to be placed on hold and hung up on, five times over an hour before we got help from SBBT tech. SBBT told us the {suppose to be good} check that SBBT re-sent out to me February 19th{ I recieved 02/22/08} was also not valid! That the authorization number was correct but not the check number, so I was confronted with more waiting on possibly getting a good check. Stacey ask the fourth SBBT tech. if they could electronically the money right then...again we were put on a very long hold...then the connection went out (???). The Check I had deposit on February 15, from SBBT {my bank & I believing it to be good} cause major damage to my account finances. So we really needed the money ASAP! Stacey & I call back to SBBT the finale time with more holding...then we recieved the correct okay code for the check. Today is February 26, 08 I am just able to use what's left of my Federal Refunds...damaged tremedously...filing fees, service fees, over-drafts, gas, supplies, time & energy, pain & suffering. I will say Bill Veldhuyzen{Rapidtax.com} since I first start talking with him around the last part of January, has done his very best to make things right and get my money to me...with his apologies and return fees of $109.cents I recieved...Thank You.
