- Report: #1322017
Complaint Review: SCBN - Internet
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Author Confirmed
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SCBN
Internet, USA
Phone:
8667226479
Web:
www.scbn.org
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SCBN SCBN Continues to sign up ineligible people and deny refunds Austin, Texas Internet
Applied for precription drug assistance because cost of insulins has skyrocketed. I have insurance with BCBS in Te. SCBN told me they could help beause after one script refill in Jan. I am in the 'donut hole' SCBN portrays to get insulin direct from mfr and ship it to you for free...... except for their $50 initial fee and then a $50/ per month fee thereafter. Well they got $100 of my $$ then called to tell me they could NOT help me beacuse Novo-Nordisk (insulin mfr) says I have insurance. SCBN says they can't hel me and I'm out $100. No refunds after writing them a letter asking for same. Recent Communication below
On 8/11/2016 4:42 PM, Customer Care wrote:
August 11, 2016Re:Mr & MrsSCBN sent the paperwork for your Levemir FlexPen and your NovoLog FlexPen (5x3ml) to the NovoNordisk Patient Assistance Program. NovoNordisk denied your enrollment to their program due to your being insured by BCBS.We have set your membership on a Hold status for your August 2016 dues so dues were drafted. You are no longer eligible the $50.00 for your first month's dues for June 2016 nor for the the $50.00 administrative one time, non-refundable amount. There is no refund to be sent to you.Kind regards,SCBN Customer Carecc: scbn file
Thank you for the courteous reply. I told SCBN that I was insured by BCBS in the beginning, it was part of the application. Why then did you allow my application, in the first place? This seems like another attempt to make a profit from those least available to afford it. I think the addage "if it appears to good to be true, it probably isn't" applies here. You can be sure I will NOT be recommending SCBN to anyone. And I am out $100 for the experience !
Please Cancel my 'membership' in your organization.
I intend to covey my concerns to the appropriate regulatory authority.
