Steve
Bradenton,#2Consumer Comment
Wed, February 09, 2011
These are replies from company reps from another complaint site.
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Select Care is a business in good standing in the community. Select Care Benefits Network is a patient advocacy organization. We act as a person’s advocate by helping a person become enrolled onto patient assistance programs for a small monthly fee. These programs distribute free prescriptions to patients that qualify financially and therefore save them hundreds of dollars a year. We do not sell or ship medications and we never hold ourselves out to do this. We are not a prescription company, we are a patient advocate company and we are completely clear as to what we do and how we assist people. All patients find us through someone we work with or on the internet at www.scbn.org where they must read the website and fill out an online application in order to be contacted. It is at this time that we contact someone where they verbally agreed to the Patient Advocate and Membership Agreement. Since you only call yourself PinkUnicorn and give me no real complaint to address I can not help you at this time. Good luck to you in the future.Truly, Brad WilliamsManagerSCBN
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As I explained above to pinkunicorn, you signed up exactly as mentioned above. I do not see how you believed that Select Care was 'Freemeds.com' when you sought us out and we told you who SCBN is and what SCBN does and you agreed to the membership. Members are allowed to cancel, with no refund, in the first 30 days if they return their new member kit. This is a part of the contract we read to you and you agreed to. Select Care does not refund after work has begun in good faith, though you are allowed out of the one year membership you agreed to.I am filled with sorrow for your personal situation, but it does not have anything to do with you seeking us out and entering into a membership with us and then realizing you wanted something else and you did not pay attention to what you signed up for.We do regret the experience that you had when you were a member. We are certainly happy to offer you a free month of membership so that you can get the medications that you need if you do not wish to go through the red tape of doing it yourself with the patient assistance programs. We are confident that in this time period of using your membership, you will not only receive your medications but also be very happy with our ability to assist you in receiving your medications. Please contact me at 512-406-5057 so that we can get you started.Sincerely, Brad WilliamsSCBN Customer Care [email protected]
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I also contacted Free Medicine Revolution A/K/A S.C.B.N. and found out I can get my prescription for free w/o having to pay a third party a one time $50.00 membership fee and $30.00 every month! Mr. Williams' information above is correct. However, I strongly suggest anyone who needs assistance to pay for their prescription drugs contact the drug manufacturer themselves first. Most of them have a patient assistance program and can assist people who have an income below their guidelines(usually below $30, 000.00)and don't have insurance. The sorrow Mr. Williams expressed above may be sincere however, he has a job which most likely offers health insurance along with a pay check and his loyalty lies with his employer. SCBN may have a verbal contract but w/o a signed contract the aggreement can and should be contested. You should contact your bank immediately and proceed with the paperwork neccessary to have the $80.00 charged back to your account. It is a shame we fell for this third party intervention when a little research could have avoided us this lesson learned. Good luck and God bless all of us who seek assistance in this time of desperation.
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I got the above in about a 3 second web search.