- Report: #1062822
Complaint Review: ScoreSense - Dallas Texas
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Author Not Confirmed
Why?
ScoreSense
4447 North Central Expressway, Suite 110 PMB 406 Dallas, 75205 Texas, USA
Phone:
800-972-7204
Web:
http://www.scoresense.com/
Categories:
Business Rating:
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ScoreSense AKA One Technologies LP ScoreSence misleads, steals, and doesn't give a S - - sence Dallas Texas
Report Attachments
Same old story. I signed up online for their "Free" credit score. Of course, had to provide credit card information but won't be billed if I cancel. Well, I canceled the same day I signed up. Over the phone.
Two months later I notice a $29.95 charge on my bank account. Just happened – still processing. I call them immediately. My bad that I didn't keep the "confirmation number" they gave me over the phone two months prior.
I tell them to immediately cancel my account (again) and I ask to stop the processing. The agent says he’ll submit a request. A request. Not “yes.” I also ask if there have been any other charges. “No” he says.
Within 20 minutes I get an email telling me my request has been declined and it lists not one, buy two charges (both declined) for the prior month that I didn't notice. Liar.
I did get an email confirmation of my cancelation this time. A reasonable company would refund an unwanted service, not keep my money on the technicality of a lost confirmation number. Great way to do business.
Bottom-line: Don’t trust them and don’t put yourself through the hassle of using them.
2 Updates & Rebuttals
ScoreSense
ScoreSense
#2UPDATE Employee
Mon, July 01, 2013
Hi James,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
ScoreSense
ScoreSense
#3UPDATE Employee
Mon, July 01, 2013
Hi James,
We would like to help resolve this for you and if you would like to speak with someone directly, please contact our Customer Care team at 877-335-6823 to address your concerns. Our agents are available during the following hours:
Monday through Friday, 8AM to 5PM CST
We look forward to assisting you.
Thank you,
ScoreSense
