- Report: #1264113
Complaint Review: Scottrade - San Luis Obispo California
Reported By:
BankWhistleblower -
GRASS VALLEY, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Scottrade
285 Madonna Road, Ste B San Luis Obispo, 93405 California, USA
Phone:
805-595-1906
Web:
http://Scottrade.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Scottrade Mr. Lance Chuck, FINRA CRD# 5216215 Mr. Lance Chuck (FINRA CRD# 5216215) exposed my SSN, Tax Info, and Personal Information To Hackers San Luis Obispo California
Mr. Lance Chuck (FINRA CRD# 5216215) instructed me to send highly sensative personal banking information via insecure email on July 13, 2013. Mr. Lance's actions were against Scottrade's privacy policies and against standard data storage and transmission tactics.
The personal information included my SSN, Bank Account Numbers, Physical Address, Financial Information, Identity Documents, and Signature Images.
Mr. Chuck incorrectly assured me that the information was secure, however, this was not the case. Indeed, on July 25, 2013, roughly 12 days after sending an email to Mr. Chuck my Scottrade accounts were hacked and over $800,000 dollars worth of fraudulent trades were initiated.
I followed up with Scottrade about the fraudulent trades and insecure data policies and was harassed after submitting the information to the SEC's Office Of The Whistleblower.
To better understand what happened, I also asked Scottrade whether the email was later encrypted and whether it was stored or backedup in an encrpted manner. Scottrade and Mr. Chuck refused to respond to my requests for information.
As a warning to all of the current Scottrade customers and potential customers researching broker/banks, I would highly recommend that you do not conduct business with Scottrade.
