- Report: #1034924
Complaint Review: Scully Rogers LTD - Honolulu Hawaii
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Author Not Confirmed
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Scully Rogers LTD
2222 Kalakaua Ave Honolulu, 96815 Hawaii, United States of America
Phone:
Web:
www.hawaiipropertiesonline.com
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Scully Rogers LTD Debit Check Card Fraud! Honolulu , Hawaii
On 11/13/12 I made a reservation to reserve a condo for 12/9 to 12/16. I
made and authorized a $200 deposit. In the event of cancellation we
understood that the $200 would cover the cancellation. We were unable to
make the trip due to unforseen circumstances. I notified Scully Rogers
on 12/3. Gross rental was only $1085 as noted on the attached rental
agreement. At the time of booking we were well under 45 days within
check in date yet only $200 was requested from us, we were not charged
for 30% of the gross rental at that time, the $200 served as both
security and cancellation deposit. We were notified that the remaining
balance in total was due upon check in, no sooner or later. There were
no other instructions or policies issued for cancellation for
reservations made within less than 45 days per the signed rental
agreement. Prior to 12/3 email cancellation, there were no other
attempts to obtain or request additional funds to secure the unit. I was
not aware of or notified that an additional $430.08 would be taken from
my account as a cancellation fee until 12/6 after the money had
already been taken out of the account on 12/5. On 12/6 I received a very vague response from S. Rogers that a "cancellation fee" would apply and immediately after discovered that he had already helped himself to an additional $430.08. No further documentation was sent requesting signature or authorization for a "cancellation fee" once we received confirmation for the unit. In his attached VRBO confirmation letter, no further information was given in regards to a cancellation fee or a
cancellation policy for those booking under 45 days.
In short, I did not authorize the second transaction via fax, email, swipe, check, or anything; I only stated that I understood that the initial $200 non refundable deposit would cover the cancellation. Prior to 12/6, there was no indication that any further money would be taken or requested before check in, the balance would be due at check in. The $200 + $430.08 for a grand total of $630.08 money he has taken towards condo rental and cancellation far surpasses any amount signed or
authorized for. I have contacted Scully Rogers via phone as well as via email and we are unable to come to an agreement. He referred us to his rental agreement but the numbers and policies do not apply to the amount taken and there is no additional "cancellation fee" listed, no further documentation was sent explaining this supposed "cancellation fee".
They helped themselves I didn't even authorize the transaction!
already been taken out of the account on 12/5. On 12/6 I received a very vague response from S. Rogers that a "cancellation fee" would apply and immediately after discovered that he had already helped himself to an additional $430.08. No further documentation was sent requesting signature or authorization for a "cancellation fee" once we received confirmation for the unit. In his attached VRBO confirmation letter, no further information was given in regards to a cancellation fee or a
cancellation policy for those booking under 45 days.
In short, I did not authorize the second transaction via fax, email, swipe, check, or anything; I only stated that I understood that the initial $200 non refundable deposit would cover the cancellation. Prior to 12/6, there was no indication that any further money would be taken or requested before check in, the balance would be due at check in. The $200 + $430.08 for a grand total of $630.08 money he has taken towards condo rental and cancellation far surpasses any amount signed or
authorized for. I have contacted Scully Rogers via phone as well as via email and we are unable to come to an agreement. He referred us to his rental agreement but the numbers and policies do not apply to the amount taken and there is no additional "cancellation fee" listed, no further documentation was sent explaining this supposed "cancellation fee".
They helped themselves I didn't even authorize the transaction!
1 Updates & Rebuttals
Scully Rogers Ltd
Honolulu,Hawaii,
USA
Rubuttal for Ripoff Report
#2REBUTTAL Owner of company
Fri, February 05, 2016
Our Policy was clearly written on the rental agreement.
It's is so suprising to us to find a report like this. We use a very specific contract which very clearly states "that any cancellation wthing 90 days of the use dates would make the initial $200 deposit non-refundable. Additionally any cancellation within 45 days of check-in would also make an additional 30% of the gross rental income non-refundable." All of which we brought to the attention of the guest. Her cancellation occurred six days before her rental period was to start. It is interesting that she never specifically mentioned why her cancellation was necessary. She only mentioned unforseen circumstances. So who is deceiving who here? The month of December is probably the busiest time of the whole year and without doubt leaving the room open for a whole week during that time does have a specific cost for us, which she should be prepared to share. Furthermore, as she challenged our charge with her Bank the bank decided in our favor to allow the charge to remain. Sorry Ripoff Report, the real ripoff is someone who makes a $1436 reservation and then cancels just days before it is scheduled and then does not even care about the loss we received ($806) and it was much more than our charge to her ($630)
