AB Sea
Galveston,#2UPDATE Employee
Mon, November 14, 2011
First off this guest is reporting for a property that he did not ever reserve to stay at or even come to.
it was Maravilla Condos that he made the reservation for. He did call the emergency number to report that the parking lot was dark and the room was not up to his standard and that he had secured a room elsewhere. He was told to contact the business office during normal business hours as that line was strictly for emergencies.
He claimed that the unit had roaches and pet hair but did not give us the opportunity to even go and correct the issue prior to leaving the property. The following morning he called and cursed out our employee and the housekeeping inspector did return to the property and found no evidence of roaches, pet hair or anything else the man mentioned. It is obvious that he just didn't like the property complex and left then claimed all these terrible things. The HOA does monthly pest control at the property and we've never had complaints about insects or rodents period.