- Report: #57070
Complaint Review: SEARCH AMERICA - MAPLE GROVE Minnesota
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Author Confirmed
Why?
SEARCH AMERICA
7001 E. FISH LAKE ROAD MAPLE GROVE, 55311 Minnesota, U.S.A.
Phone:
763-416-1000
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
SEARCH AMERICA RIP-OFF, FRAUDULENT BILLING, STEALING MONEY OVER THE INTERNET ripoff business MAPLE GROVE Minnesota
We had service with this company for several years. Found another company we liked better and our use with this company went down to around $40-$60 dollars per month. This was charged to our credit card.
On our April 2003 credit card the charge was $708.03 which should have alerted Search America that something was going on. We called as soon as we got the bill. Search America claimed that someone using our password charged all of these inquiries. We explained that we had not done the inquiries and asked them to investigate. We also wrote our credit card company and told them not to accept another charge from Search America.
We have not yet received our next bill but understand from Search America that the bill is around $800.00 and they have charged this to our credit card.
We have researched the list of ip addresses that were used to run all the charges on our bill and they are not ours. Search America does not dispute that the ip addresses our not ours but looks to us for the money. We contacted the service providers for these ip addresses and they will not give us any information on who has these ip addresses. Search America must ask for the info and they refuse. We cannot get this info and they refuse to assist us in any way.
There is some kind of fraud here and we are left to pay the bill and as long as Search America gets their money from us they have no desire to protect the clients they service. They don't want to know who broke into their system and charged all of these charges.
Businesses like this that want to screw their clients should be put under the gun and made to investigate what happened. They don't want to be bothered. They have their money. This sucks!!!!
Nancy
WEST PALM BEACH, Florida
U.S.A.
On our April 2003 credit card the charge was $708.03 which should have alerted Search America that something was going on. We called as soon as we got the bill. Search America claimed that someone using our password charged all of these inquiries. We explained that we had not done the inquiries and asked them to investigate. We also wrote our credit card company and told them not to accept another charge from Search America.
We have not yet received our next bill but understand from Search America that the bill is around $800.00 and they have charged this to our credit card.
We have researched the list of ip addresses that were used to run all the charges on our bill and they are not ours. Search America does not dispute that the ip addresses our not ours but looks to us for the money. We contacted the service providers for these ip addresses and they will not give us any information on who has these ip addresses. Search America must ask for the info and they refuse. We cannot get this info and they refuse to assist us in any way.
There is some kind of fraud here and we are left to pay the bill and as long as Search America gets their money from us they have no desire to protect the clients they service. They don't want to know who broke into their system and charged all of these charges.
Businesses like this that want to screw their clients should be put under the gun and made to investigate what happened. They don't want to be bothered. They have their money. This sucks!!!!
Nancy
WEST PALM BEACH, Florida
U.S.A.
1 Updates & Rebuttals
Nancy
WEST PALM BEACH,Florida,
U.S.A.
Thank you to Rip-Off Report
#2Author of original report
Mon, June 23, 2003
This update is to let everyone know that Search America has contacted our company and made arrangements that are satisfactory to both of our companies to work this dispute out. I am not at liberty to disclose the exact facts of the agreement but it is mutually satisfactory. Thank you to Rip-Off Report for a place to air our dissatisfaction and get results.
