Searscares
Hoffman Estates,#2UPDATE Employee
Thu, January 24, 2013
Mal
Please accept our apologies for the level of customer service you have received from one of our Auto Centers. My name is Liz and I am a member of the Sears Social Media Support team. I saw your post and wanted to offer our assistance.
I can see how frustrating to purchase tires and receive poor customer service. We would like to contact you and further discuss your recent experience. At your convenience please contact our office via email at
[email protected] so you dont have to be upset by this any longer. In the email please provide a contact phone number and the phone number the tires were purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Mal) in the email
for reference to your issue. Again, were sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support