- Report: #1073269
Complaint Review: SEARS CARDMEMBER SERVICES - COLUMBUS Ohio
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Author Not Confirmed
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SEARS CARDMEMBER SERVICES
PO BOX 6027 COLUMBUS, 57117 Ohio, USA
Phone:
800 6698488
Web:
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SEARS CARDMEMBER SERVICES LATE FEE AND INTEREST RIP OFF NOT JUSTIFIED COLUMBUS Ohio
MY FIRST CREDIT CARD CHARGE WAS FOR 39.20 I SENT IN A CHECK FOR THAT AMOUNT, HOWEVER WHEN WRITTING OUT THE CHECK I PUT DOWN 39.20 AND WROTE IN 13.20
THE NEXT STATEMENT CAME IN WITH A 27.00 DOLLAR LATE FEE WHICH I IMMEDIATLY CALLED AND FOUND OUT ABOUT THE ERROR. THE PERSON TOLD ME TO SEND IN THE BALANCE OF 26.00 DOLLARS AND ALL LATE FEES AND INTEREST CHARGES WILL BE REMOVED ON THE NEXT BILLING. I SENT IT THAT DAY. A LETTER CAME FROM SEARS SAYING THEY WOULD REMOVE ALL LATE FEES.
NOW I RECEIVED A NEW STATEMENT WITH ANOTHER LATE FEE OF 37.00 DOLLARS I PAID MY CHARGE AND NOW OWE 64.00 IN LATE FEES
AFTER CALLING SEARS I WAS INFORMED THAT IF I DO NOT PAY THESE FEES EACH MONTH THEY WILL ADD ANOTHER 37.00 DOLLARS EACH MONTH THEY WERE UN COOPERATIVE T ON THE PHONE AND TOLD ME I HAD NO CHOICE BUT TO PAY NOW OR PAY A BIGGER BILL LATER.
THIS SEEMS LIKE A SCAM THAT THE CONSUMER HAS NO RIGHTS I CALLED BBB , CONSUMER FRAUD, ETC AND ALL I RECEIVED WAS A LEAVE A MESSAGE RECORDING. I AM A SENIOR ON A FIXED INCOME WHAT DO WE DO GIVE INTO ANYONE WHO CAN CATCH US IN THEIR SCAM NET?
1 Updates & Rebuttals
Sears Cares
Hoffman Estates,Illinois,
Sears Cares
#2UPDATE Employee
Wed, August 14, 2013
AL,
We're truly sorry for the frustration and confusion over your Sears account. We can help get you in touch with a supervisor with CitiBank if you'd like. Please understand that our stores do not outline the credit rules and guidelines and may not have even been aware of the account details. If you’d like our assistance with CitiBank, who handles all of Sears’ credit and financial matters, please send the following information – contact #, screen name (AL), phone # used at time of purchase to [email protected]. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
