- Report: #1436233
Complaint Review: Sears Holding - Hoffman Estates Illinois
Reported By:
Elizabeth -
Massachusetts, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sears Holding
3333 Beverly Road Hoffman Estates, 60179 Illinois, United States
Phone:
(847) 286-2500
Web:
www.sears.com
Categories:
Business Rating:
(0)
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Sears Holding Kenmore Kenmore Oven malfunctioned caught on fire - faulty electronics Hoffman Estates Illinois
Item: kenmore oven
Model: 7909420
My oven malfunctioned it caused a small fire and the fire department had to come to our home. This product has issues with the electric components and is a hazard I contacted customer service and did not get an adequate response given the severity of this issue.
I have contacted several numbers at Sears and submitted complaints via email. I was transferred around to several people that kept transfering me back to other areas and told me to file a complaint directly with Kenmore (which is the number I contacted in the first place). I spoke with someone on the phone again yesterday and was told there was "nothing" that could be done except I pay for a service call. This oven is defective and could have caused my home to burn down - it should not have an electric component that malfunctions and shorts out causing a fire. Tonight I was finally able to connect with someone who was going to submit a case with their product safety division
Sadly Sears no longer cares about their customers. I've purchased appliances from Sears my entire life , and my family did as well when I was a child now the products are not reliable, there is no customer service and service people are not well trained. The last service people that were here to service my refrigerator were incompetent and when you call customer service you get transferred and the people unfortunately are not knowledgeable - it is a shame for what used to be a good company to decline to this extent. My primary concern however is a potential safety hazard for anyone that owns this model oven - a previous kenmore oven model was recalled for this very issue I believe the problem has not been solved and I'm concerend someone will be injured or killed or have their home burned down
I replaced the oven today with a different brand and submitted a consumer product complaint with the State Attorney General.
