- Report: #1315569
Complaint Review: Sears Home Services - Nationwide
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Author Confirmed
Why?
Sears Home Services
Nationwide, USA
Phone:
18006597078
Web:
https://www.searshomeservices.com/repair
Categories:
Business Rating:
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Sears Home Services BAD Master Protection agreements SEARS NOT standing behind Master Protection Plan IL Nationwide
I have a Sears Master Protection Plan on all of my appliance and I pay every year or two to keep them active. I contacted Sears Home Service on 6/30/16 as my refrigerator door fell off! In doing so the hinge looks like it melted off when it broke and it took the shelving units inside with it. The screws were pulled right out of the inside of the frige walls and the veggie bins came out as well. I am holding the door on with a heavy cabinet against it. I was told serviceman could not come out till the following week 7/5/16.
Serviceman said, old frige hard to get parts for especially as many as needed incuding repairs to ice maker leaking water and freezer bins. He called in to request help looking for parts and told me it would be 3 days before I heard back from Sears. I called back in to the Escalation department on 7/7/16 to ask about parts and was told "Sears had 10 days" to look for parts not 3. Then they had another 10 days to get parts and set up a serviceman to come out. She also said the only part service person looking for was door the other parts weren't llisted. We heard the repairman tell them all the parts so are they again stalling?? I told her not acceptable now the freezer was leaking water as everything defrosting loosing food and family couldn't go with a fridge for 30 days. She went to her supervisor came back and said he was no help said, I had to wait the time limit to see if the parts could be found. I am now looking at waiting 26 days to get my frige repaired and thats IF THEY can find the parts.
Master Protection plan states replacement of appliance if they can't fix it doesn't say I need to have my family wait 30 days or more while they decide to cover the warranty or not! I am spending alot of time dealing with different departments at sears, taking off work to meet service person and writing up Consumer Affair, BBB, and other reports to make sure others don't turn over their hard earned money for an agreement Sears doesn't back.
DO NOT PURCHASE SERVICE PLANS from Sears Home Services they don't back them up and they take you through the mud while they think about whether they will warranty the appliance. I wish I could sue them for breach of contract and my lost time at work.
