1, Report:
#1529355
Posted Date:
Oct 22 2023
Sears Home Services They charged $250 knowing it was an over the range microwave but sent only one man
Rip off.
They knew in advance that we had an over the stove microwave in need of repair. It was a Kenmore that prior to the breakdown had given us no problems. I wanted to keep it.
They sent a man with an injured arm who couldn't lift the microwave to properly identify the issue. Th...
Entity
Categories: Microwave
2, Report:
#1527529
Posted Date:
Jul 13 2023
Sears Home Services Violated Master Protection Agreement Hoffman Estates IL
Please see below notes and Sears Home Warranty File with additional information below “Sears Timeline.
1) Sears violated their Master Protection plan back in 2014 when they did not replace the washer that was covered under their warranty that we payed for. Instead, the technician ...
Entity
Categories: Home appliances
4, Report:
#1515666
Posted Date:
Jan 31 2022
Sears Home Services Home Service Rip off and overcharge scam Boca Raton Florida
I purchased a Home Warranty for $ 49.95 a month under the impression that we would pay nothing else, and items in question would be replaced if the parts were not available. The outcome became that every time the “Sears Home Services” dispatches someone, and they come to the hou...
Entity
Categories: home repairs
6, Report:
#1508631
Posted Date:
Jun 03 2021
Sears Sears home services Total disregard of customer issues no resolution no refrigerator lost food
It was determined that the compressor of my 3 1/2 yr old LG refrigerator needed to be replaced by technician 1 in early May. Compressor has a 10 year warranty, customer required to pay for labor. Took two weeks for 5 parts to arrive. Technician 2 came to repair, install. He only ins...
Entity
Categories: appliance repair
8, Report:
#1502584
Posted Date:
Dec 05 2020
Cinch Home Services They have not resolved my issue and this started September 2020 and today's date is 12/4/2020 Boca Raton FL
I have a home warranty with Cinch Home Services contract #11673718. Approximately September 28th, we had a small electrical fire in our attic. We turned off the breaker and contacted Cinch Home Services via their website and set up a claim; Service Order #SCCN92149573. We assumed t...
Entity
Categories: Home warranty company
9, Report:
#1496892
Posted Date:
Jun 28 2020
Cinch Home Services Systems Protect, Sears Home Services The company claims that the contract fine print resolves them from abiding with state codes. The amount they agreed to pay doesn't appear to be enough to cover the repairs they do authorize. Ft. Lauderdale Florida
I filed a claim on 8 June 2020 after my split system heat pump stopped working. Cinch Home Services sent an HVAC technician and the technician determined that the evaporator coils in the air-handler were leaking and stated he would recommend the entire system be replaced.
The ...
Entity
Categories: Home Warranty Companies
10, Report:
#1495692
Posted Date:
May 27 2020
A&E Factory Services A subsidiary of Sears Home Services Charged $300 for repair that did not fix my washer, it was as dead when tech left as when he arrived. Hoffman Estates Illinois
My 4 yr old washer stopped working. I contacted A&E Factory Services because they had serviced my machine a yr before just days before my extended warranty expired. I was very surprised to get a same day appointment.
The tech arrived, I explained what happened. The tech took out h...
Entity
Categories: Appliance Repair
11, Report:
#1480437
Posted Date:
Jun 15 2019
Sears Home Services Employed High Pressure Sales Tactics and Provided Misleading/Inaccurate Information Longwood FL
I could really kick myself for giving Sears another chance! My daughter and I spent 4 hours on a Saturday night (until 10:30 p.m. actually) with a Sears salesman going through a Power Point about Sears traditions and ethics and then a protracted discussion about the price of differe...
Entity
Categories: HVAC
12, Report:
#1459897
Posted Date:
Sep 07 2018
Sears Home Warranty Cross County Last month a service tech came out to fix my trash compactor and said it was not repairable. Two days later someone called and said they would replace my old one with a new GE black in color trash compactor number UCG1600LWW that would be coming out of Alpharetta Ga.
Sears Home Warranty Cross County Last month a service tech came out to fix my trash compactor and said it was not repairable. Two days later someone called and said they would replace my old one with a new GE black in color trash compactor number UCG1600LWW that would be coming out ...
Entity
Categories: Delivery
14, Report:
#1458814
Posted Date:
Aug 30 2018
Sears Home Services Horrible customer service Internet
0 Stars is too many for this company. This organization SUCKS!!! The DC metropolitan area is currently experiencing a heat wave. My 97 year old father has a maintenance contract on his air conditioning unit. The unit went out yesterday. When he called for service he was to...
Entity
Categories: Heating, Cooling & Ventilation
15, Report:
#1451661
Posted Date:
Jul 14 2018
Sears Home Warranty Sears Home Services Sears Home Warranty Did Not Cover My Repair After a Week of Hassles MARYLAND
Firstly, it is important to note that I rarely have bad experiences with companies and generally find reasonable ways to sort out any differences when an issue arises. I was shocked at how bad my experience with Sears Home Warranty was - this is following 19 months of $69 dollar pay...
Entity
Categories: Home Warranty Companies
16, Report:
#1450402
Posted Date:
Jul 05 2018
Sears Home Services, Sears Home Pro, Sears Home Improvements Turned a 1-3 day shower replacement into a 5+ month project fraught with delays and problems Charlotte North Carolina
This was the shower project from h__l! Can you imagine taking over five months and $5600 to replace an existing shower with a new unit. We are talking shower, not new bathroom or kitchen, just one simple shower. Sears Home Improvements promised a 1-3 day install that ran for o...
Entity
Categories: Plumbing - shower installation
17, Report:
#1449489
Posted Date:
Jun 29 2018
Sears Home Services Dave Hawkins John Krawczyk I felt like there was a bait and switch on a home airconditioning system with new furnace. Blue Springs Missouri
I was shown a Home Depot bid for the exact same system I wanted to put in my home. Dave did all of the talking and produced the document which he said he has used many times on a price match. I asked the Question, Why do I want to see someone else bid? Dave told me this is the ...
Entity
Categories: Air Conditioning Company, air conditioning and heating
18, Report:
#1426159
Posted Date:
Jan 30 2018
Sears Home Services ,Bil Ray Homes, Bil Ray Siding Told my late mother they had taken care of a carpenter-ant nest in the porch of her home Concord New Hampshire
In 2001, Bil-Ray Homes, working as subcontractor for Sears Home Services Vinyl Siding division, sent their contractor/salesman, CD, to my mother's home to take measurements for and evaluate the installation cost of vinyl siding for her duplex building. Upon inspection, he foun...
Entity
Categories: Home Builder, Builders & Contractors
19, Report:
#1402545
Posted Date:
Sep 26 2017
Sears Sears Home Services Scheduled out services until warranty ran out and is now trying to charge me for repair Fairfield, Ca? California
I will NEVER deal with Sears again!! Bought a refrigerator from them and with about two months of the warrenty expiring, the ice machine quit working. I called up and made a date to get it repaired. The day before, they called they were mistaken and that there was not going to be a ...
Entity
Categories: Warranty Companies
20, Report:
#1374192
Posted Date:
May 19 2017
Sears home services No service whatsoever Ft lauderdale Florida
Everyone be very careful when responding to an email for SEARS HOME SERVICES carpet cleaning!!!
They did not meet the scheduled appointment hours because the customer service rep forgot to save the appointment
The second appointment for late in the day brought a broken m...
Entity
Categories: Liars
21, Report:
#1344692
Posted Date:
Dec 21 2016
Sears home services Sears home services Los Angeles branch and San Diego branch. Beth Goodwin Travis Nolan Unknowledgeable, Liers, theif Santa Fe Springs California
I was a subcontractor for SEARS in San Diego and Los Angeles installing heating and air-conditioning systems , I take great pride in my work and treat the customers with respect . I'm growing my business. And decided to expand and try to do SEARS in Los Angeles as well the fi...
Entity
Categories: Home Improvements
22, Report:
#1342818
Posted Date:
Dec 13 2016
Sears Home Warranty Services thieft middleburg heights ohio
I signed up for Sears Home Services, authorized my 1st payment and then set up a date for the repair person to come out. When I set the appointment I told them EXACTLY what was needed, because I have had this repaired before. The repair person was to come out between 8 a...
Entity
Categories: Appliances
23, Report:
#1334004
Posted Date:
Oct 19 2016
Sears Home Services Deliberate uncoordinated double billing. unknown Nationwide
Entity
Categories: Collection Agencies
24, Report:
#1328371
Posted Date:
Sep 15 2016
Sear Home Services Home Warranty Program SHS HW Program Cross Country Home Services Rip off warranty illonois Illinois
To whom it may concern Sears Home services SHS HW Program in NY has given me a runaround that cost thousands of dollars all over a water heater. My policy number is 93335986 and claim # 92643143. The company handling the claim is Cross Country Home Services. They hired a compa...
Entity
Categories: District Attorneys Assistant DA
25, Report:
#1323103
Posted Date:
Aug 18 2016
Sears Home Services Sears Appliance Repair Repair Technician Scam Redmond Washington
If I could rate Sears repair technicians any lower I would. Talk about a scam. My mother called them last week because of a water leak behind her refrigerator. Guy shows up and before he even looked at it, he tells her that she really needs a new refrigerator because its over 5 year...
Entity
Categories: Maintenance Companies