- Report: #1448566
Complaint Review: Sears Home Warranty - Norfolk Virginia
Reported By:
DisgruntledInNorfolk -
Norfolk, United States
Submitted:
Updated:
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Why?
Sears Home Warranty
Norfolk, Virginia, United States
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Sears Home Warranty mendacious, exploitative customer service Norfolk Virginia
Recently, I called Sears Home Warranty to fix a handle of my microwave. I had originally signed on with SHW based on a previous contact with Sears service who promised that SHW would cover this kind of thing.
The repairman sent for the repair recently ordered the handle and found a way it could be covered by the policy. He ordered the part and scheduled a second repairman to perform the fix. I was contacted the day before the arrival of the second by someone at Sears, who said that the repair is canceled because "the part is no longer available". I found out what the unavailable part number is, which I was told on the phone is WB15X10069; doing a search for this part online, it is everywhere on Amazon and indeed on Google.
SWH canceled the repair based on a complete bald-faced lie about the obsolescence of the part. When I enquired whether they would in fact replace the microwave, I was told no: this part is not covered because it is "structural and not mechanical". That too is a lie, since the handle is part of a moving assembly that opens the door of the microwave.
This is a home insurance company that costs roughly double of some other companies. Customer service is utter garbage, built on mendacity and customer exploitation.
