1, Report:
#1527529
Posted Date:
Jul 13 2023
Sears Home Services Violated Master Protection Agreement Hoffman Estates IL
Please see below notes and Sears Home Warranty File with additional information below “Sears Timeline.
1) Sears violated their Master Protection plan back in 2014 when they did not replace the washer that was covered under their warranty that we payed for. Instead, the technician ...
Entity
Categories: Home appliances
2, Report:
#1526416
Posted Date:
May 18 2023
Sears home warranty Cinch home services In at least 8 separate visits to perform repairs on refrigerator. Never fixed and actually at one point broke it further Hoffman estates Illinois
Purchased Sears Home Warranty in 2021. Company came to house no less than 8 times to perform the same repair on refrigerator. They not only didn't fix it at one point they actually broke it further. No replacement appliance was offered as their website and policy claim. When I final...
Entity
Categories: Home Warranty Companies, Home Warranty Company, Home warranty
3, Report:
#1520673
Posted Date:
Aug 22 2022
CINCH CINCH HOME WARRANTY, SEARS HOME WARRANTY FAILURE TO PROVIDE SERVICE. BOCA RATON FLORIDA
I'VE BEEN TRYING FOR 5 MONTHS TO GET A REPLACEMENT PART FOR MY STEAM BOILER. FOUR TIMES THE VENDOR FOR CINCH HAS SENT THE WRONG PART; THE VENDOR DOESN'T COMMUNICATE WITH ME AT ALL; AND CINCH JUST SAYS THEY'LL LOOK INTO IT. I'M WORRIED THAT I'LL HAVE A NON FUNCTIONAL BOILER COME WINT...
Entity
Categories: Home Warranty Company
4, Report:
#1520229
Posted Date:
Aug 03 2022
sears home warranty sold an appliance repair warranty, then when i called for service, they told me that the freezer was not part of the warranty. coral springs florida
In June of 2022 I called sears repair to get repair on my upright freezer. The lady I talked to informed me of a warranty program that would cover my freezer and my other appliances for $49.00 per month and a $75.00 service call fee. I would have to wait 30 days to activate a servic...
Entity
Categories: appliance insurance
5, Report:
#1519747
Posted Date:
Jul 15 2022
Sears Home Warranty No repair of Central Air covered by Warranty
The AC was leaking water due to ice formation on the heat exchanger coils. The time line follows ...
1. Tried to schedule an on-line service call end of May 2022. On-line entry resulted in three entries with a $100 deductible charge of $100 each. Complained and was told to wait a we...
Entity
Categories: Home Warranty Companies
6, Report:
#1519169
Posted Date:
Jun 18 2022
Sears Home Warranty We have been without a fully functioning refrigerator since March 16, 2002 thru today June 17, 2022. Sears repairman at our house five (5) for same refrigerator no cooling issue since March 2022. It is now June 2002
I Contacted Sears Home Warranty CCCHS (appliance warranty in force and paid to date) to schedule a refrigerator service for no refrigerator cooling/freezing March 2022.
Since the initial March 2022 request for service, we have had to schedule a Sears Home Warranty technician four ad...
Entity
Categories: Home Warranty Company
7, Report:
#1512730
Posted Date:
Oct 13 2021
Sears Home Warranty Cinch Will not honor replacement of defective appliance
This warranty is offered usually at the time of service by an affiliated repair service. In this case, A&E Factory Service wanted to charge me $500 to replace the frost sensor on a Kenmore Elite refrigerator. If I joined the Sears Home Warranty (Cinch) program they would only charge...
Entity
Categories: Home Warranty Companies, Home warranty
8, Report:
#1510871
Posted Date:
Aug 11 2021
Sears Home Warranty - What a tangled mess of lies and bureaucracy
I have been seeking a resolution of a Sears Home Warranty case for more than a year now. The case involves a ___________ refrigerator that we had under Sears warranty for years. When the unit needed repair, we were told by a maintenance man that examined it, that the parts were no l...
Entity
Categories: Home Warranty Companies
9, Report:
#1503073
Posted Date:
Dec 18 2020
Cinch Home Service Sears Home Warranty They take the monthly payment, then a deductible each visit, then do not deliver service, then try to bait and switch, and charge enormous deductible with rip off pricingBoca Raton Florida
WARNING RUN AWAY
This criminal corporation apparently took over Sears home warranty. I never received notice of this, via email, text, voicemail, or U.S. mail.I have been paying automatic withdrawal from my bank since spring of 2018. Not once late on payment. I (had) a whole home wa...
Entity
Categories: home warranty, Home warranty company
10, Report:
#1499887
Posted Date:
Sep 15 2020
CINCH//SEARS Home Warranty CINCH SEARS Home Warranty a SCAM
have a SEARS Home warranty.....don't expect to get anYthing fixed.....CINCH uses the SEARS name to perpetuate a scam against the consumer.....they refuse to provide service for broken items under thijr warranty program......items such as refridgerators are given repair dates 2 month...
Entity
Categories: Ripoff
11, Report:
#1498261
Posted Date:
Aug 01 2020
Sears Home Warranty Eighteen months ago, I signed up with Sears Home Warranty. Now when I call In, I cannot reach anyone who knows anything about the home warranty, only a phone dispatcher who can only say Overpromised. They do not deliver. No local tradespeople want to work with them. I cannot get service. unknown, not able to locate Sears Home Warranty
I have two hvac units and each is approximately 20 years old. One of the units was checked in the spring and a probem was found with an outside motor. That motor was replaced with an off brand and wires were sticking out of the unit exposed to weather. Then I called and asked for ...
Entity
Categories: warranty, home warranty
12, Report:
#1493324
Posted Date:
Mar 26 2020
HomeSure of America, Inc. Sears Home Warranty Denial of claim for preventative maintenance on water header Ft Lauderdale Florida
I have Sears Home Warranty that is under HomeSure of AMerica, Inc. in Ft. Lauderdale, FL and pay for the whole home warranty to cover appliances and also water heater, HVAC unit, etc. My Rinnai water header started leaking so I called them out nad they sent a local contracted tech...
Entity
Categories: Choice Home Warranty, Home Warranty Companies, warranty, Home warranty company
13, Report:
#1484815
Posted Date:
Sep 11 2019
LG Applicances Kenmore, Sears They are not able to repair items sold to customers Nashville TN
I purchased my new refrigerator from Sears four years ago. First of all I purchased Kenmore, not knowing it was LG!!! The ice maker did not produce ice. For 2 1/2 years they would come to repair for it to only last approx. 6 months before breaking down again. After the 3rd year a te...
Entity
Categories: refrigeration
14, Report:
#1459897
Posted Date:
Sep 07 2018
Sears Home Warranty Cross County Last month a service tech came out to fix my trash compactor and said it was not repairable. Two days later someone called and said they would replace my old one with a new GE black in color trash compactor number UCG1600LWW that would be coming out of Alpharetta Ga.
Sears Home Warranty Cross County Last month a service tech came out to fix my trash compactor and said it was not repairable. Two days later someone called and said they would replace my old one with a new GE black in color trash compactor number UCG1600LWW that would be coming out ...
Entity
Categories: Delivery
16, Report:
#1457054
Posted Date:
Aug 17 2018
sears home warranty CROSS CONTRY i CALLED ABOUT THE GARAGE DOOR OPENER FL
I CALLED ABOUT THE GARAGE DOOR OPENER BECAUSE IT WAS NOT WORKING, THEY SENT THE TECHNICIAN TODAY AND HE SAID THE MOTHER BOARD WAS NOT WORKING HE NEED IT TO REPLACE IT. NOW SEARS SAID THAT THEY DONT WANT TO PAID BECAUSE IT WAS RELATED TO LIGTHING STRUCK, THE DAY THAT THE DOOR DID NOT...
Entity
Categories: home protection service, Home warranty, Home warranty company
17, Report:
#1454266
Posted Date:
Jul 31 2018
Sears Home Warranty No service at all, not worth any money Nationwide
Do not sign up for the Sears Home Warranty program! It is run by a company called Homesure of America in Fort Lauderdale, Florida. From our experience, I would call it a total waste of money as they will ignore their own contract terms to avoid paying for repairs and they will not c...
Entity
Categories: Home Warranty Companies, Home warranty, Home warranty company
18, Report:
#1452256
Posted Date:
Jul 18 2018
Cross Country Home Services Sears Home Warranty Program They take the premium for two years and when you make a claim deny the services. sunrise Florida
We begean paying $69.00 a month through a Sears Warranty program to help our eldery parents in Arizona , both into their late 80s and 90s. We did not know the policy was through Cross Country until we made our first claim . We paid 100.00 for a deductible for air conditioning servic...
Entity
Categories: Home Warranty Companies
19, Report:
#1451661
Posted Date:
Jul 14 2018
Sears Home Warranty Sears Home Services Sears Home Warranty Did Not Cover My Repair After a Week of Hassles MARYLAND
Firstly, it is important to note that I rarely have bad experiences with companies and generally find reasonable ways to sort out any differences when an issue arises. I was shocked at how bad my experience with Sears Home Warranty was - this is following 19 months of $69 dollar pay...
Entity
Categories: Home Warranty Companies
20, Report:
#1448566
Posted Date:
Jun 22 2018
Sears Home Warranty mendacious, exploitative customer service Norfolk Virginia
Recently, I called Sears Home Warranty to fix a handle of my microwave. I had originally signed on with SHW based on a previous contact with Sears service who promised that SHW would cover this kind of thing.
The repairman sent for the repair recently ordered the handle and found a ...
Entity
Categories: Home Warranty Companies
21, Report:
#1446369
Posted Date:
Jun 07 2018
Sears Home Warranty and Cross Country Home Services ,Homesure of America HNS National Failure to provide Service, Cancelling Calls Without Notice, Hanging Up, Making it Hard to Cancel Fort Lauderdale
To keep this relatively short I won't go into a long description of the painful experiences our family has had with this company or the many hours spent on the telephone with what could be laughably called their customer service line. Issues we've experienced include:
* Don't sh...
Entity
Categories: Appliance Repair, Appliances
22, Report:
#1441448
Posted Date:
May 04 2018
Sears Home Warranty Cross Country Home Services Homesure of America HNS National Take to long to solve customers issues and falsely represent the company and services. Florida Fort Lauderdale
I purchased a Sears Home Warranty but Cross County Homes services aka Homesure of America (also HNS Natioanl). I have dealt with them for three years. Each year gets worse! We have been in our home 25 years and thought it would take the stress of having an untimely repair away. NOT!...
Entity
Categories: Home warranty company
23, Report:
#1440563
Posted Date:
Apr 27 2018
SEARS Home Warranty Complete failure Winchester CA California
After contacting SEARS to see if I could have a tech come out and look at our broken fridge I get convinced into signing up for this Home Warranty Service that would reduce the cost of the visit and protect all of my other appliances in the future. I really just wanted a one-time re...
Entity
Categories: Home Warranty Companies, Appliance Repair
24, Report:
#1429652
Posted Date:
Feb 16 2018
SEARS Home Warranty HomeSure Services, HomeSure of America Inc., Country Home Services, Cross Country Home Services, CCHS SEARS Home Warranty through HomeSure/CCHS is Worthless Fort Lauderdale Florida
A Sears repair technician pushed me to buy one of these warranties when he serviced my fridge. I'm sure he was bonused for selling it, and the tease was that the service he performed that day would be 1/2 price IF I entered into a year's contract to cover my appliances for $50/month...
Entity
Categories: Home Warranty Companies
25, Report:
#1415674
Posted Date:
Dec 08 2017
Sears Home Warranty Falsified a warranty contract. Took my money and did not provide any services. Nationwide
Approx.September 25, 2017, our fridge/freezer broke.I tried to call local techs but couldn't get anyone so I broke down and called Sears. They convinced me to buy a Home Warranty. I've heard good things about home warranties and though, why not. Biggest mistake of my life.7 service ...
Entity
Categories: Home warranty company, Warranty Companies