- Report: #1415674
Complaint Review: Sears Home Warranty -
Reported By:
Rosemary -
Brookfield, Connecticut, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sears Home Warranty
United States
Web:
www.searshomewarranty.com
Categories:
Business Rating:
(0)
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Sears Home Warranty Falsified a warranty contract. Took my money and did not provide any services. Nationwide
Approx.September 25, 2017, our fridge/freezer broke.
I tried to call local techs but couldn't get anyone so I broke down and called Sears. They convinced me to buy a Home Warranty. I've heard good things about home warranties and though, "why not". Biggest mistake of my life.
7 service calls, 10 1/2 weeks, cancellation and no shows by tech and still no fridge. Made it through Thanksgiving without one, and refuse to do Christmas without one. They explained that "I should be eligible for a voucher on the next call." That's their explanation after 10 1/2 weeks and still no working fridge. Well, we gave up that voucher and went and bought a fridge at Best Buy. This is a disgrace.
Why they can get away with this is beyond me.
I will never shop at Sears again.
I want this warranty cancelled and a refund of the 3 months of premiums you've gotten for absolutely nothing but aggravation. They don't help, their technicians don't help, their customer service does absolutely nothing.
Save your money and go elsewhere.
