- Report: #1100154
Complaint Review: Sears Parts Direct - Internet
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Author Not Confirmed
Why?
Sears Parts Direct
Internet, USA
Phone:
1-800-449-9816
Web:
www.searspartsdirect.com
Categories:
Business Rating:
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Sears Parts Direct Sears Appliance Online Ordering Deceiving Practices, High-Pressured Sales on Water Filters and Not-Needed Parts, Horrible Customer Services Once Order is Made. Internet
I can't believe Sears Parts Direct still practice deceiving schemes in persuading customers to order parts they don't need. It's internet age and Sears really believes it can get away with ths type of business misconduct.
I was trying to order a refrigerator switch today and sought help on part # on Sears' chat room. Then the Sears rep. did her best effort in trying to sell its high-priced water filter. After she realized that someone did know the value of the filter, she then persuaded me to buy a socket, which is completely irrelevant in fixing the lighting of refridgerator. Unfortunately, without an image of the part, I belived the cheating Sears representative and ordered the un-needed part.
About 20 minutes later, I realized that I never needed the socket and called the customer service to cancel the order. I was told that it's too late to stop the order. If I really want to return it after I receive it, I would have to pay for the shipping!
That's an outrageous ripoff by Sears Parts Direct! Anyone who wish to purchase parts for kitchen appliances, you should go to other online parts sites. Sears Parts Direct really is the last site you want to get ripped off! Even (((competitor's name redacted))) is 100% better than Sears.
1 Updates & Rebuttals
Sears Cares
Hoffman Estates,Illinois,
Sears Cares
#2UPDATE Employee
Wed, November 20, 2013
Tom
My name is Liz and I am with the Sears Social Media Support Team. I found your post here and want to offer some assistance. We sincerely apologize for the experience you have encountered regarding your parts order. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed met that goal. We would very much like to speak with you regarding your experience. At your convenience, please send the following information – contact #, screen name (Tom), phone # used at time of purchase to [email protected]. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support
