- Report: #39278
Complaint Review: Sears Roebuck - Nationwide
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Author Not Confirmed
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Sears Roebuck
Sears.com Nationwide, U.S.A.
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Sears Roebuck ripoff deceptive company Wish book North Carolina
I ORDERED 2 SCOOTERS FROM THE WISHBOOK AND WANTED TO GET
THEM BY DEC. 7. AFTER RECEIVING THE 3RD POSTCARD SAYING
THEY WERE DELAYED UNTIL THE WEEK OF DEC. 17TH I
CANCELLED. THE CANCELLATION WAS DONE ABOUT 2 WEEKS PRIOR
TO DEC. 7. ON DEC. 19 I GOT HOME AND THE SCOOTERS WERE
ON MY FRONT PORCH. I CALLED THE WISHBOOK 800 NUMBER AND
WAS TOLD I SHOULD HAVE REFUSED THEM WHEN THEY WERE
DELIVERED. I TOLD THEM I WORK 30 MILES FROM WHERE I LIVE
AND I WAS NOT HOME TO REFUSE AND BESIDES I WAS TOLD THEY
WERE CANCELLED. I HAVE TALKED WITH 11 DIFFERENT PEOPLE
AND HAVE BEEN TOLD 11 DIFFERENT THINGS INCLUDING THE
CUSTOMER ADVOCATE LINE. (YEAH RIGHT!) I USED A VISA DEBIT
CARD AND MY CHECKING ACCOUNT WAS DEBITED $466. AND SOME
CHANGE - THE SCOOTERS WENT BACK ON DEC. 20. I WAS TOLD
THIS MORNING IT WOULD PROBABLY TAKE AT LEAST A MONTH TO
GET A REFUND AND NO I WOULD NOT GET MY SHIPPING AND
HANDLING BACK EVENTHOUGH I CANCELLED THE ORDER - I STILL
HAD THE RIGHT TO REFUSE. SO AS YOU CAN SEE IT IS AN
ENDLESS CIRCLE. I ASKED THE WISHBOOK LINE FOR A NUMBER TO
FILE A COMPLAINT AND WAS TOLD THEY HAD NO NUMBER BUT I
COULD TALK TO A SUPERVISOR THERE - THAT DID ABSOLUTELY NO
GOOD. MY POINT IS I DID EVERYTHING AS I SHOULD AND I AM
BEING PENALIZED. THE WISHBOOK ALSO TOLD ME THEY WERE NOT
GIVEN PHONE NUMBERS BY SEARS. THEY WERE JUST AN OUTSOURCE
COMPANY THAT TOOK ORDERS. NEEDLESS TO SAY I WILL NEVER
PURCHASE ANOTHER ITEM FROM THIS COMPANY. I DID GET
SCOOTERS FROM SHARPER IMAGE WITHIN 3 DAYS OF CANCELLING
WITH SEARS!!!!!!
BETH HILL
Lagrange, North Carolina
U.S.A.
THEM BY DEC. 7. AFTER RECEIVING THE 3RD POSTCARD SAYING
THEY WERE DELAYED UNTIL THE WEEK OF DEC. 17TH I
CANCELLED. THE CANCELLATION WAS DONE ABOUT 2 WEEKS PRIOR
TO DEC. 7. ON DEC. 19 I GOT HOME AND THE SCOOTERS WERE
ON MY FRONT PORCH. I CALLED THE WISHBOOK 800 NUMBER AND
WAS TOLD I SHOULD HAVE REFUSED THEM WHEN THEY WERE
DELIVERED. I TOLD THEM I WORK 30 MILES FROM WHERE I LIVE
AND I WAS NOT HOME TO REFUSE AND BESIDES I WAS TOLD THEY
WERE CANCELLED. I HAVE TALKED WITH 11 DIFFERENT PEOPLE
AND HAVE BEEN TOLD 11 DIFFERENT THINGS INCLUDING THE
CUSTOMER ADVOCATE LINE. (YEAH RIGHT!) I USED A VISA DEBIT
CARD AND MY CHECKING ACCOUNT WAS DEBITED $466. AND SOME
CHANGE - THE SCOOTERS WENT BACK ON DEC. 20. I WAS TOLD
THIS MORNING IT WOULD PROBABLY TAKE AT LEAST A MONTH TO
GET A REFUND AND NO I WOULD NOT GET MY SHIPPING AND
HANDLING BACK EVENTHOUGH I CANCELLED THE ORDER - I STILL
HAD THE RIGHT TO REFUSE. SO AS YOU CAN SEE IT IS AN
ENDLESS CIRCLE. I ASKED THE WISHBOOK LINE FOR A NUMBER TO
FILE A COMPLAINT AND WAS TOLD THEY HAD NO NUMBER BUT I
COULD TALK TO A SUPERVISOR THERE - THAT DID ABSOLUTELY NO
GOOD. MY POINT IS I DID EVERYTHING AS I SHOULD AND I AM
BEING PENALIZED. THE WISHBOOK ALSO TOLD ME THEY WERE NOT
GIVEN PHONE NUMBERS BY SEARS. THEY WERE JUST AN OUTSOURCE
COMPANY THAT TOOK ORDERS. NEEDLESS TO SAY I WILL NEVER
PURCHASE ANOTHER ITEM FROM THIS COMPANY. I DID GET
SCOOTERS FROM SHARPER IMAGE WITHIN 3 DAYS OF CANCELLING
WITH SEARS!!!!!!
BETH HILL
Lagrange, North Carolina
U.S.A.
