Complaint Review: Sears Shop Your Way - Internet Internet

 In order to #DoMoore, and to provide the best possible avenue for us to Serve Delight and Engage our Members while they Shop THEIR Way, I recommend calling me again. I may not answer sometimes, as I am known to be somewhat of a night owl. Late evening or early morning are the best times to contact me. Keep in mind I am based in Idaho. As far as the sweepstakes are concerned, there are several different ways to #win. I recommend stepping into your local Kmart or Sears store and asking an associate that's familiar with our award winning Shop Your Way program for additional details, or of course give me a call directly.

 Chris, I would strongly suggest you read the comments on the Facebook SYW Page. The sweeps cannot be contacted and does not respond to winners, even when we provide proof. This situation urgently needs to be corrected. Thank you. [email protected]

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The Shop Your Way program is never perfect, but we strive to make it that way. Keep in mind we are doing everything we can to #DoMOORE and Serve Delight and Engage our Members while they Shop Their Way!! Please feel free to contact us with any questions or feedback.

 For the past two months I have been taking advantage of the Shopyourway Ap, and have made a few purchases using only my points. My complaint is that when there is a problem, and I have experienced several, NO ONE knows where to direct your call, and no one is trained to resolve the issue. I literally spent an afternoon on the phone, each department advising me to call elsewhere. I ended up in a circle, back to the individual who initially took my call. This has happened twice in 2 months. Also, even though I am careful to snapshot my Sweeps winnings and provide proof, my emails to Sweeps are always denied or ignored. I have not been credited properly for my winnings. It is a nice program if it did not have so many glitches. It would be nice when you finally win that you are properly credited with your winnings.

 My name is Christopher Godfrey, and I'm the corporate district manager for all of Sears Retail Stores. I do apologize for any inconvenience or problems you've had with our award winning Shop Your Way membership program. While no program is perfect, the Sears and Kmart Shop Your Programs were conceived by a focus group with the intentions of reviving a Data Mining that was originally created by the Soviets service for collecting personal information on all our members which may include but is NEVER limited to, height, weight, medical records, social security and passport numbers, work history, criminal records (to determine membership eligibility), blood type, vital statistical information, phone numbers and other relevant contact information, current and previous addresses, and so on. This information is mined specifically for the purposes of sending our members targeted ads and coupons upwards of 3 times per day. It is possible to opt-out, however it is not recommended. If you have any further issues, questions or concerns, feel free to contact me personally at ANY time and I can help clarify the information. In regards to delivery or product quality issues, I highly recommend calling my associate and the Vice President of Sears Operational Excellence and Member Quality Assurance and Feedback, Fred Brockman. We can put our heads together and we work excellent as a customer support team. This helps us #DoMoore. Christopher Godfrey Sears Holdings Corperation 208.515.6504

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As an employee of KMart I have experience in dealing with the Shop Your Way Program.  The employee is required to ask the customer if he/she has a Shop your Way Reward card or give the phone number that an account was created by.  At the time a customer creates their account, they are told to create a personal pin number.  When a customer earns enough points to redeem money,  we enter the Shop Your Way Rewards button twice and enter the last 4 digits of their member number and the system automatically redeems point they may have based on the purchase.  

If the customer has over $10 worth of point to use, they are asked to type in their pin number, which will automatically redeem the points.  However on numerous occations, the customer has forgotten their pin number, as a result, we are unable to redeem no more than we are allowed to give them, which is $10.  We cannot change their pin number.  When the customer receives an e-receipt, it gives them an option to change their pin.  Or they may call the Shop Your Way number.