- Report: #321397
Complaint Review: Sears - Hoffman Estates Illinois
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Why?
Sears
www.sears.com Hoffman Estates, Illinois, U.S.A.
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Sears charges for undelivered items Hoffman Estates Illinois
I was charged $543.74 for my undelivered/cancelled oven in September 2007. This charge included $75 for delivery/haulaway. After many calls, emails and mailed disputes, they have failed to credit me for the $75 delivery charges for an item I never received, even though each customer service person I speak with says I am entitled to be refunded for delivery charges on an item I never received. As a single mom on a limited budget, $75 is important to me.
Karen
Cleveland, Ohio
U.S.A.
Karen
Cleveland, Ohio
U.S.A.
2 Updates & Rebuttals
Paul
Tulsa,Oklahoma,
U.S.A.
sears delivery fee
#2Consumer Suggestion
Fri, May 30, 2008
Generally the fee for delivery is non-refundable.... but that is only if its actually delivered. Untill the product is delivered, or if the product is never delivered...Sears can be sued over non-delivery and get a lot more than the delivery cost. NOn-delivery of product canceles the 'no-refund agreement. Signed brother of a lawyer.
Alinta1970
Columbus,Ohio,
U.S.A.
Non-refundable delivery fee
#3UPDATE EX-employee responds
Mon, March 31, 2008
As an ex-employee of Sears in their Home Delivery Office, I got this complaint numerous times on why the delivery is not refunded. It clearly states on the information the sales person gives you that the delivery is non refundable. Do I agree with that? No, I dont, as a single mom of 2 I know how important the $75 is but the only thing you would end up getting is a gift card for that amount.
