Searscares
Round Rock,#2UPDATE Employee
Fri, April 22, 2011
Dear dave,
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for what happened when you attempted to order a table saw on Sears.com. I can see how frustrating it must have been to see one price online and then be quoted another price when you tried to purchase the item. We would very much like to speak with you regarding your ordering experience and how we have disappointed you.
My name is Laura with the Sears Cares Escalations team. At your convenience, please contact my office via email at [email protected] so that we may address the concerns you related in a timely manner. In the email, please provide a contact phone number and the phone number the tractor was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (dave) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Laura D.
Social Media Moderator
Sears Social Media Support