Complaint Review: Sears - Mcallen Texas

I went by my mothers house and the sears guy showed up around Noon which was between 11am and 1pm which is what they said when I called customer service. The guy cleaned out the cat hair that accumulated underneath the fridge and replaced the water filter. The cost for the filter was around 40.00 and the guy took a check. He was a local guy and told us about his experiences with sears and working as a operator for southwestern bell. It was a very good experience and I was pleased with the service. It was a nice change from my past experiences with sears. I just wish they would keep up the good work. I called them a few days later and put in a good word for him. Hope they pass the good word along.

My mom bought a sears refrigerator and If I recall correctly they pressed her to buy the extended warranty and it also includes a yearly checkup. My mom is a very kind and passive person so sometimes I have to smash some words in peoples faces to get things done for her ( I swear, has this world gotten so bad that you have to kick your boots around to get anything done and where nice old ladies are being targeted constantly?? I guess so) and now I'm prepared to call sears and MAKE them tell me when I can schedule a service call. Thanks to your post I'll be sure that sears does the right thing. In fact, my mom called me to say that sears had her account in COLLECTIONS and after she told the girl that she signed up for the NO PAYMENTS FOR ONE YEAR agreement the gum smacking little bird brain had the nerve to rebuttal with "well why dont you just make a payment now?". Thank god and budda and baby jesus that when I called them and began speaking in tongues they apologized profusely and assured me that YES, my mom doesnt have to make payments for one year. In fact, she just about has all the money saved up so she can pay them off ASAP. Now I'll just have to call them and set up that appointment now...... :)

Don't forget to DEMAND a refund on your maintance agreement or whatever they're calling them now. Sears(s-mart) was unable or unwilling to repair your refrig. Since they violated the terms of your agreement, you are entitled to a FULL refund. Have posted about this before. Those MA's or whatever they call them now, use to cover everything. Now they are almost useless. Some come with an "included" yearly checkup. A large percentage of customers forget to call and schedule their yearly checkup. Money in the pocket for s-mart. S-mart has no problem calling you up and telling you your MA is getting ready to expire but they sure don't have it in their system to remind customers to schedule a checkup. Very often they will sell MA, on an item, that overlap by several months, up to six months. They sell you an MA for THREE years on a new item that has a ONE year MFG warranty. They are charging you for the THREE year price and you are only getting TWO more years worth of coverage. The second and third year. Read some of the article on extended warranties by CR. As for your refrig. On that one s-mart has little to do with it. That's what the MFG's are making and selling anymore. Years ago, I had MA's on four different items at the house. After the FOURTH trips by techs, who either couldn't figure it out, couldn't repair it or didn't show up on time or at all, I cancelled ALL FOUR MA's, got my refund, cut up my sears card of 25+ years and have been back since. Though I did buy a used once, if that, chain saw for $75. Regular price $175 and the stupid SOB's tried to sell me a useless MA for $50. It figures. For another $25 I can buy another and pitch the old one. Oh, and by the way, after I had cancelled the MA's and gotten the refund, they were still trying to send someone, with a clue, out to repair the item. I should have let them, but that wouldn't have been fair.