- Report: #144424
Complaint Review: Sears - Montebello California
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Author Confirmed
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Sears
Montebello, California, U.S.A.
Phone:
800-579-2395
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Sears Refuse to replace washer after 7 FAILED attempts to fix within last 4 months, 3 times within the last 3 weeks Southern California California
*Author of original report: The Washing machine i speak of is a Kenmore Elite Automatic Washer with Calypso Wash Motion
*Consumer Suggestion: Say I am not satisfied
*REBUTTAL Individual responds: policy changes their satisfaction guaranteed policy this year to 90 days
*UPDATE Employee: You are entitled to a new washer
Bought a new Kenmore Washer from Sears approximately 2-3 years ago. Bought a Warranty
that covers EVERYTHING.
Have had trouble the last 4 months with the washer. Have had a minimum of 7 Technicians attempt to fix my washer and pretty much every major part has been replaced and yet, no one has fixed it correctly.
Sears just wants to keep sending out technicians and they say they cant do anything for me other than that. i want my washer replaced with a new one, not a refurbished machine.
V
Rosemead, California
U.S.A.
that covers EVERYTHING.
Have had trouble the last 4 months with the washer. Have had a minimum of 7 Technicians attempt to fix my washer and pretty much every major part has been replaced and yet, no one has fixed it correctly.
Sears just wants to keep sending out technicians and they say they cant do anything for me other than that. i want my washer replaced with a new one, not a refurbished machine.
V
Rosemead, California
U.S.A.
4 Updates & Rebuttals
Harry
Beaver,Pennsylvania,
U.S.A.
You are entitled to a new washer
#2UPDATE Employee
Tue, June 14, 2005
I am an employee of Sears Service and if what you are saying is the truth, you are most definately entitled to a new machine. If the Associates you are dealing with refuse to help you, take your contract into the nearest Sears Retail Store and there is a section in that contract that clearly states if a product has failed 3 times within one year for the same problem, you as the consumer are entitled to a replacement. On behalf of Sears I would like to apologise for the poor service or lack there of that you have recieved and I hope this information will help you.
Shirley
Delaware,Ohio,
U.S.A.
policy changes their satisfaction guaranteed policy this year to 90 days
#3REBUTTAL Individual responds
Sat, June 04, 2005
Sears has changed their satisfaction guaranteed policy this year to 90 days. Need to check with your local store. I found out this myself.
David
Riverside,California,
U.S.A.
Say I am not satisfied
#4Consumer Suggestion
Wed, June 01, 2005
Sears states, "Satisfaction Guaranteed". So call them and state very clearly, "I'm not satisfied with that". Then tell them if they can not satisfy you, to please give you to someone higher up. If this is not done, or you don't get satisfaction, call Chicago Headquarters. I don't have that number, but the Service Depot does. Ask for it, and call them. When talking to them, use the same words, "I'm not satisfied". This is what works. They will ignore you until you use those words and inform them you will call Chicago on them. I have used this many times and have been "satisfied" every time by it. Try it!
V
Rosemead,California,
U.S.A.
The Washing machine i speak of is a Kenmore Elite Automatic Washer with Calypso Wash Motion
#5Author of original report
Mon, May 30, 2005
The Washing machine i speak of is a Kenmore Elite Automatic Washer with Calypso Wash Motion
