- Report: #1342768
Complaint Review: SEARS - Nationwide
Reported By:
Moe Lewis -
CAMP SPRINGS,, Maryland, USA
Submitted:
Updated:
-
Author Confirmed
Why?
SEARS
Nationwide, USA
Web:
N/A
Categories:
Business Rating:
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SEARS Duct Cleaning services BAIT AND SWITCH! I answered a Sears advertisement, responding to their offer to clean the HVAC duct work in my home. Upon arriving in my home, the Tech. from Sears immediately disregarded their advertised offer and attempted to sell me additional, unnecessary services. He attempted to frighten me into getting a completed mold decontamination of my system, in addition to cleaning unnecessary air ducts that needed no cleaning. He stated that my dust problem was due to dust from my blower etc., I asked him to show me how this could be the problem. He said he would have to talk to his supervisor etc, and he left my home, not to return. I called the Sears Office, spoke with a person who claimed to be the Techs supervisor (Deon), who gave me no answers regarding this matter. Deon was very rude and unprofessional, he knew nothing but how to trick me into accepting their plot. I told Deon that I am a retired Contractor, very familiar with HVAC systems etc., and I was not accepting their Bait and Switch plot. My sincere advise to all, is don't waste your time dealing with Sears Duct Cleaning services. This is a sham and some responsible person at Sears, or the Better Business etc, should look into this sham and do something about it. Nationwide
BAIT AND SWITCH!
I answered a Sears advertisement, responding to their offer to clean the HVAC duct work in my home. Upon arriving in my home, the Tech. from Sears immediately disregarded their advertised offer and attempted to sell me additional, unnecessary services. He attempted to frighten me into getting a completed mold decontamination of my system, in addition to cleaning unnecessary air ducts that needed no cleaning. He stated that my dust problem was due to dust from my blower etc., I asked him to show me how this could be the problem. He said he would have to talk to his supervisor etc, and he left my home, not to return. I called the Sears Office, spoke with a person who claimed to be the Techs supervisor (Deon), who gave me no answers regarding this matter. Deon was very rude and unprofessional, he knew nothing but how to trick me into accepting their plot. I told Deon that I am a retired Contractor, very familiar with HVAC systems etc., and I was not accepting their Bait and Switch plot.
My sincere advice to all, is don't waste your time dealing with Sears Duct Cleaning services. This is a sham and some responsible person at Sears, or the Better Business etc, should look into this sham and do something about it.
