Complaint Review: Secret Serums - Lewiston Maine

On 3/27/17 I responded to advertisement on facebook via Shark Tank episode in regard to never wear makeup again, Secret Serums anti-aging treatment for 15-Day Trial for $5.95.  Upon entering information to receive I noticed after submitting credit card information that I was charged for $31.50 for an addition of Instant Line Filler and an exfoliating cleanser.  I received this product(s) several days later and thought i had 15 days to try it but apparently the 15 days started when they shipped it.  I had forgoa long discussion tten about the trial period and wasn't aware that on 4/17/17 my credit card had been charged $176.41 for this. 

I received nothing until 5/22/17 another package was received and opened with Anti-Aging Treatment and Instant Line Filler in it.  There was a statement which said "This is not a bill   - no payment required.  Your order has been shipped complete."  Price was $176.41 ($89.41 for Anti-Aging Treatment and $87.00 for Instant Line Filler) and I checked with my bank and had been charged this amount again.  

I called5/22/17 to the 800 number and finally got to speak to an agent.  After a lengthy discussion she said she would contact Corporate Headquarters for a refund.  She explained nothing further about the refund and said they had up to 60 days to do something.  Her name was Matashia (sp?) agent #4938.  Call ended and I was not happy about it so I called back.  Not sure who I spoke with, they stated something about only 50% of amount charged would be refunded.  I was told since I opened it that an RMA number would not been given for returns. 

Upon looking at information on paper that was sent with this it gives information at bottom in very small, fine print about Product Cancels/Returns/Refunds and Cancel of 15-Day Trial after shipment, may not be returned. Says all returns must be un-opened; fulfillment will examine the return before issuing a refund.  All returns must have RMA number, please call Customer Service @1800-474-8947. returns marked "Return to Sender" will not be eligible for a refund.  Manufacgturer/Marketer will not pay shipping on returns items.  All returns may be subject to re-stocking fee. 

I called again at 3:28p on 5/24/17and was told there was a dispute by me and they could not talk with me. I said who said "dispute filed with my bank" they stated Nathaniel put this and they could listen to it.  I said I had not filed dispute with bank and repeatedly asked for supervisor and was told they  were in meeting.  She said to call back in an hour and hung up on me.  It was an hour later when I called and should be out of meeting and they would not give me a supervisor, said they were trained same way they were and they could/would handle my call.  I told them I was reporting them to FCC and Better Business Bureau and hung up.  So now I am out $31.80, and $176.41 and $176.41 from my bank account.  

I am a senior receiving Social Security only.  This is not only a scam/ripofff but a disgrace to the American consumer.  I fell for it and didn't  respond in time to cancel.  How can a company not expect you to open your mail?  I have never heard of such hyprocisy....Please stop this company.