Brad @ SelectCare Benefits Network
Austin,#2UPDATE Employee
Tue, April 07, 2009
Thank you for bringing your further comments. I have spent some time going over your case with our Advocate Team and concluded that the initial resolution to meet your expectations was correct. You were refunded due to our internal policies. You would not have received a refund had Select Care chosen not to give one. You followed the agreement and received a refund as a result. Again, we regret that your doctor's office was too far away for you to travel. From looking at your account, you could have saved a great deal of money enrolled in our program. It has been our pleasure to help our customers receive over $40 million dollars worth of free medication since 2002, and we look forward to the chance to help you again when your geographical circumstances change. Sincerely, Brad Williams SCBN Customer Care Manager 512-406-5057 [email protected]
Anonymous
Punxsutawney,#3Author of original report
Wed, August 20, 2008
After jumping through all the hoops SCBN put up for me, they informed me that I would not get a refund because they said in their contract that they didn't give refunds. They sent me a copy of this contract with the refusal letter. I had never seen it before let alone agreed to it. So I called the PA state's attorney general's Office of Consumer Affairs and sent them all the information with copies of everything and also filed a dispute with my credit card company. After a few weeks the credit card company informed me that the full amount had been refunded. Yesterday I heard the same from the attorney general's office. Our tax dollars at work! So after a lot of trouble and grief, a happy ending.
Brad @ SelectCare Benefits Network
Austin,#4UPDATE Employee
Tue, August 12, 2008
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations. We regret that your doctor's office was too far away for you to travel. From looking at your account, you could have saved a great deal of money enrolled in our program. It has been our pleasure to help our customers receive over $40 million dollars worth of free medication since 2002, and we look forward to the chance to help you again when your geographical circumstances change. Sincerely, Brad Williams SCBN Customer Care Manager 512-406-5057 [email protected]
Brad @ SelectCare Benefits Network
Austin,#5UPDATE Employee
Thu, July 31, 2008
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations. We regret that your doctor's office was too far away for you to travel. From looking at your account, you could have saved a great deal of money enrolled in our program. It has been our pleasure to help our customers receive over $40 million dollars worth of free medication since 2002, and we look forward to the chance to help you again when your geographical circumstances change. Sincerely, Brad Williams SCBN Customer Care Manager 512-406-5057 [email protected] www.SCBN.org