Brad @ SelectCare Benefits Network
Austin,#2
Tue, September 01, 2009
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations.
I reviewed your membership and you signed up for our advocacy services in March 2009 and we mailed you the new member kit with all the applications along with a separate discount card. We have contacted you a number of times by phone and email explaining that all information must be filled out and sent back to us. At the end of April you called us and we explained again how the membership works and you became irate. This complaint is the first we have heard from you in 3 months. It is very unfortunate that you are not taking advantage of your membership. But we are still committed to helping you procur your medications and if you no longer have everything we sent you, we can send them to you again.
We are certainly happy to offer you a free month of membership so that you can get the medications. We are confident that in this time period of using your membership, you will not only receive your medications but also be very happy with our ability to assist you in receiving your medications. Please contact me at 512-406-5057 so that we can get things started.
Sincerely,
Brad Williams
SCBN Customer Care Manager
512-406-5057
www.SCBN.org
Brad @ SelectCare Benefits Network
Austin,#3UPDATE Employee
Tue, August 04, 2009
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations. You signed up for our advocacy services in March and we mailed you the new member kit with all the applications along with a separate discount card. We have contacted you a number of times by phone and email explaining that all information must be filled out and sent back to us. At the end of April you called us and we explained again how the membership works and you became irate. This complaint is the first we have heard from you in 3 months. It is very unfortunate that you are not taking advantage of your membership. But we are still committed to helping you procur your medications and if you no longer have everything we sent you, we can send them to you again. We are certainly happy to offer you a free month of membership so that you can get the medications. We are confident that in this time period of using your membership, you will not only receive your medications but also be very happy with our ability to assist you in receiving your medications. Please contact me at 512-406-5057 so that we can get things started. Sincerely, Brad Williams SCBN Customer Care Manager 512-406-5057 [email protected] www.SCBN.org