- Report: #1324712
Complaint Review: Select Home Warranty - Internet
Reported By:
Amy F -
ROLESVILLE, North Carolina, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Select Home Warranty
Internet, USA
Phone:
8552673532
Web:
https://www.selecthomewarranty.com
Categories:
Business Rating:
(0)
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Select Home Warranty Worst Company Ever Internet
Please do not purchase a warranty from Select if you value your time or money. This company has no respect for its customers or their needs. My husband I purchased a policy in April and file our first claim in August. Our claim was an HVAC claim during the week where temps were a whopping 100 degrees for a few days. My husband called and filed a claim, however after no response, I went online and filed another claim. The claim my husband files initially was never reported. I filed a claim around 1PM and did not receive a call until after 5PM to collect additional information. I never heard from Select again. No email with tech information, NOTHING. My husband and I tried several times to reach them throughout the night at the next day with no response. Only an after hours foreign answering service telling me that my call would be noted. I ended up calling an HVAC repair company myself and paying $276 for the repair of my unit, which Select refused to reimburse most it. I was told that they would pay the $56 cost of the part and nothing more after several calls and emails. The next time I heard from them was when we called to cancel the service. I was then told that they did not have a customer complaint department and that my claim fell through the cracks. A company without a customer service/complaint department is a company that care nothing about its customers. To me, that means you don't care about my experience with your company or making me happy and that is not a company I want to do business with. Take my advice and stay clear of these companies. They are scams and rip-offs. Contact your local power or gas company and buy a warranty locally from them. At least you can get someone on the phone. Worst experience ever with a warranty company
