- Report: #1443450
Complaint Review: Select Home Warranty - Mahwah New Jersey
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Select Home Warranty
1 International Blvd Mahwah, 07495-0400 New Jersey, United States
Phone:
8552673532
Web:
1 International Blvd
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Select Home Warranty Failure to Honor Contract for a Covered Item by Claiming a False Cause (Power Surge) that Technician They Sent to Home Disputes Mahwah New Jersey
Select Home Warranty is in breach of my contract for a home warranty I purchased with them. Specifically, they are claiming that a power surge is the cause of a failure of my saltwater pool chlorination system when the technician who they assigned made no such assessment. In fact, when I informed the technician from that Select Home Warranty said this, he called them back to inform them that he saw no indication of surge damage because he would have expected to see black soot on the circuit boards in the controller. I called and spoke to customer service numerous times and they refuse to contact the pool company they assigned to confirm this. I sent them an e-mail that contained an e-mail from A to Z pools with the symptoms he evaluated and it makes no mention of a power surge. Because of the extreme delay in getting this resolved, I had to have a new salt chlorination system installed as it was less expensive thanstepping through a sequential component replacement.
I gave Select Home Warranty one last chance to resolve this by sending them an e-mail indicating I would be taking them to small claims court. They instead sent me an offer of $250 that they keep calling a "courtesy" offer. There is no way that they, sitting in an office in New Jersey, can come to a conclusion as to the cause of my salt chlorination system not working and it is completely ridiculous that they are not listening to the company/technician to which they referred me. I am in fact filing a lawsuit; this is some of the worst customer service I've ever experienced as a consumer and I cannot believe how little they care about my displeasure or the fact that I intend to take them to court.
