- Report: #796248
Complaint Review: selectblinds.com - Internet Internet
Reported By:
homeowner -
, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
selectblinds.com
Arizona Internet, Internet, United States of America
Phone:
888-257-1840
Web:
www.selectblinds.com
Categories:
Business Rating:
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selectblinds.com NOT GUARANTEED- THEY WILL NOT TAKE BACK BLINDS- NO RETURNS Internet, Internet
The firm claims to have a Satisfaction Guarantee- this is not the case. They will not accept returns on the blinds. they do say if you order the sample then you have more options...which does not seem to make much sense to me, but i guess its worth a shot if you want insurance. The blinds are fine but not exactly the right measurment, so be prepared to adjust. they look nice but know that it is unlikely that you will be able to return despite all their banners and [false] claims.
1 Updates & Rebuttals
Ken
Greeley,Colorado,
USA
Did you read this on their website?
#2Consumer Comment
Wed, November 09, 2011
At SelectBlinds.com, we are serious about your being totally happy with your custom made window coverings. Thats why we offer a 90 day satisfaction guarantee, which is something you wont find from others. Quite simply, if you are not 100% satisfied, we will do everything possible to address making it right for your custom made window blinds or shades. If it is our mistake, or freight damage is incurred, we will immediately take care of the problem at our expense. If the problem cannot be fixed, we will refund your money.There are some basic conditions that must be met in order for us to fix a problem at our expense. All window blinds and window shades that you order from SelectBlinds are custom made based on measurements that you provide. We provide you with clear measuring instruction on line at measuring tools. Therefore, if any window blind or shade made to your measurements does not properly fit, it is not returnable for any reason. If a return is to be made, it must be done with prior authorization, and sent back to the manufacturing facility at the customers expense. This must be done within 90 days of your receipt of the product, and must be returned in its original condition. There are some additional conditions regarding this policy: As stated throughout the site, monitors display colors differently, which is why we offer free sample swatches of nearly every product. We can only honor this guarantee if you ordered swatches on the specific product in question within the 90 days prior to your custom order being placed.Oversized products, which are over 90, are only returnable for damage/warranty issues.This money back guarantee does not apply to Dealer orders.Additional products that are only covered for damages/warranty repair only includeSheer ShadesShuttersVuThru Insulating BlindsSelectFusion Roman ShadesHoneycomb Shades ordered with 2 /3 on 1 headrailThis guarantee covers product pricing only, and not handling/processing/shipping fees.
I did add the bolding and underlining, but it's word for word from the website,
