Brad @ SelectCare Benefits Network
Austin,#2UPDATE Employee
Wed, May 13, 2009
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations. After reviewing your complaint, you continue to claim that you paid for medicine. We are a patient advocacy company that assists you with getting onto Patient Assistance Programs that provide medicine and you pay us membership dues to assist you. If you do not use your membership, the medicine can not arrive and you will not receive the full benefit of the membership that you paid for. You chose to not use your membership and send us all the information filled out as you agreed to do. We would be more than happy to assist you in getting your medications, but you must choose to take advantage of your membership. We do regret the experience that you had when you were a member. We are certainly happy to offer you a free month of membership so that you can get the medication that you need. We are confident that in this time period of using your membership, you will not only receive your medications but also be very happy with our ability to assist you in receiving your medications. Please contact me at 512-406-5057 so that we can get you started. Sincerely, Brad Williams SCBN Customer Care Manager 512-406-5057 [email protected] www.SCBN.org