Brad @ SelectCare Benefits Network
Austin,#2UPDATE Employee
Wed, August 27, 2008
Thank you for bringing this matter to our attention. I have spent some time going over your case with our Advocate Team, and I think that you will find the resolution to meet your expectations. After reviewing your dispute with your credit card company, it was your verbal agreement that was binding, not your signed delivery receipt. This is why your credit card company sided with Select Care Benefits in that matter. We do regret the experience that you had when you were a member. We are certainly happy to offer you a free month of membership so that you can get the medication that you need. We are confident that in this time period of using your membership, you will not only receive your medications but also be very happy with our ability to assist you in receiving your medications. Please contact me at 512-406-5057 so that we can get you started. Sincerely, Brad Williams SCBN Customer Care Manager 512-406-5057 [email protected] www.SCBN.org