- Report: #1228023
Complaint Review: Seneca Skin / Vitabella - Santa Ana California
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Author Confirmed
Why?
Seneca Skin / Vitabella
3760 W. McFadden Avenue, Ste B-602 Santa Ana, 92704 California, USA
Phone:
888-506-4176
Web:
senecaskin.com
Categories:
Business Rating:
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Seneca Skin / Vitabella senecaskin.com vitabellabeauty.com Reverse the aging process. Wipe away the signs of aging with free trial. Just pay $5 postage. Santa Ana California
9/30/14 I clicked on the e-mail marketing for Seneca Skin for wrinkle-free skin, claiming the free trial bottle, just pay the postage. After filling out the order information, another display pops up claiming that pairing this product with Vitabella Skin will give you amazing results, for the same free trial offer. I authorized that order. Made the mistake of using my Mastercard debit card instead of a credit card. 10/14 Estibeauty withdraws $99.73 for Seneca. 10/15 Bloombeauty withdraws $94.56 for Vitabella. I used the products, so didn't question it.
I receive another bottle of both and immediately go on line to cancel and get return instructions. 11/9, 11/10, and 11/11 I receive cancellation notices for the products, and return them. Through correspondence with the support people, they advise that I was automatically enrolled in "autoship plans" for both products. 11/12 Estibeauty debits my account $ 99.73 for Seneca. 11/13 Truebeautyskin credits my account for $99.73, then turns around and immediately withdraws it again. 11/14 Bloombeauty debits my account $ 94.56 for Vitabella, inspite of the cancellation notices.
I have e-mailed, written and tried calling their offices to get my money back for products that I never received. The phone is only a recording. The e-mail is an automatic response message. Persons names received in correspondence from Katerina Reyes, Chester Lopez, Jasmine Perez, Lora Ortega. All from the same physical address listing for both Seneca and Vitabella.
My bank tried to assist me in getting the money back, but because the transactions were done by diffrent companies, their hands are tied. This scamming company knows how to trick honest people. They need to be stopped because they scam older ladies, trying to keep working in a highly competitive work force.
