- Report: #904641
Complaint Review: Sensa - Internet
Reported By:
Pat -
Portland, Oregon, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Sensa
Internet, United States of America
Phone:
866-514-2554
Web:
sensa.com
Categories:
Business Rating:
(0)
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Sensa Intelligent Beauty Fraudulent advertising, fraudulent charges, refusal to cancel order Internet
After reading offer on Sensa website for free two-month supply and $4.95, I ordered. I was immediately charged $9.95. I soon learned that it wasn't free at all - but cost $89.95.
The confirmation email said "You have 30 days to try...SENSA 2-Month Starter Kit. If you..., do nothing, you will be billed...$89.95...(and)...will be automatically enrolled in our SENSA AutoShip Delivery Service(and)will receive a fresh 2-month supply of SENSA every 60 days at the low price of only $89.95You will be charged this price every 60 days, billed to your credit card... Ifduring the 30-day trial period you are dissatisfied...(cancel on the website or)...call Customer Care at (866) 514-2554 to cancel. You will need to generate a Return Merchandise Authorization (RMA) number and return all open and unopened product Shipping charges, if any, cannot be refunded."
I immediately tried to cancel on the website -- there was no link. I called Customer Service -- they had closed at 4pm. I called 8:12 am the next morning and was on hold for about 20 minutes. Then I was connected with customer service representative, Najjaya, and stated I wanted to cancel my order. She refused, explaining to me "how it worked". I repeated I wanted to cancel the order at least 5 times. Finally, she agreed and put me on hold for 5 minutes or more minutes, then came back on and told me the order had just shipped.
The confirmation email said "You have 30 days to try...SENSA 2-Month Starter Kit. If you..., do nothing, you will be billed...$89.95...(and)...will be automatically enrolled in our SENSA AutoShip Delivery Service(and)will receive a fresh 2-month supply of SENSA every 60 days at the low price of only $89.95You will be charged this price every 60 days, billed to your credit card... Ifduring the 30-day trial period you are dissatisfied...(cancel on the website or)...call Customer Care at (866) 514-2554 to cancel. You will need to generate a Return Merchandise Authorization (RMA) number and return all open and unopened product Shipping charges, if any, cannot be refunded."
I immediately tried to cancel on the website -- there was no link. I called Customer Service -- they had closed at 4pm. I called 8:12 am the next morning and was on hold for about 20 minutes. Then I was connected with customer service representative, Najjaya, and stated I wanted to cancel my order. She refused, explaining to me "how it worked". I repeated I wanted to cancel the order at least 5 times. Finally, she agreed and put me on hold for 5 minutes or more minutes, then came back on and told me the order had just shipped.
