Complaint Review: Septic MAXX - Nationwide

Our Letter to Merrick Bank stating our complaint against Septic MAXX, aka American MAXX, Universal Administrators

Maria B. Treuter

McKinney, Texas 75069 

Merrick Bank

Customer Service

P.O. Box 9201

Old Bethpage, NY 11804-900

Via: Certified Mail, Return Receipt Requested

Attention: Fraud Department

RE: Fraudulent/Scam Purchase/Charge To Credit Card #xxxxxxxxxxxx0286 on or about April 30, 2014 with respect to SepticMAXX

To Whom It May Concern:

After my husband, Kenneth W. Treuter’s telecom discussion earlier today with XXXX he did as she instructed and contacted SepticMAXX stating that he stands by his conclusion that the aforesaid company and its sales department procured a sale and charge to my credit card on said date by misleading, fraudulent/misrepresented statements made to him with respect to purchasing both a “septic protection” and “homeowner protection” plan which would protect us from septic system charges and repair or replacement of home appliances, wiring, plumbing etc.  At said time he requested and was assured that he would receive a “policy” written contract detailing the protections and exclusions covered in the company’s protection plans/insurance policies.  To date he has never received such written contracts and even though he requested the same three additional times the company only provided a glossy pamphlet titled SEPTIC MAXX “Maximum Security For Septic Systems” with a cover letter electronically singed by James Jackson, Customer Service.

Yesterday, when we attempted to use the “homeowner’s protection plan” our claim was flatly denied by SepticMAXX’s supposed “administrator” (Universal Administrator) and when my husband took strong exception to such through a telephone call which resulted in his discussion and complaining about the matter with a Melissa of SepticMAXX it became obvious to him that the company had defrauded him and outright lied to him at the time of the sale and the assurances given to him by James Jackson.  My husband and I are now, more than at any previous time, convinced that the company and its plans are indeed a scam and that they use fraudulent claims and oversold statements in order to procure a sale.

After my husband called SepticMAXX today and Melissa answered the phone he requested to speak to James Jackson and after an long wait was connected to an individual identifying himself as Adam who stated that he would easily resolve our complaint by issuing a pro-rata refund and email my husband the amount that the company would intend to issue within three (3) to five (day)s and that the email would be sent by the end of the day (which should have been by 4:00 P.M., Texas central daylight time.  And when it became obvious that the email was not going to be sent my husband called the company again and was connected to an individual who identified himself as Jack and then John who stated that he was aware of my husband’s previous conversation with Adam and that as soon as the company’s computer was fixed (repaired?) my husband would receive the promised email.  However, the email was never sent or received.

The bottom line is this:  we do not want to hear and deal with anymore of SepticMAXX’s misrepresentations, outright lies, and fraudulent activities.  We want a full refund and a CHARGEBACK made against SepticMAXX so the full amount of the April 30, 2014 charge is cancelled and removed from our Merrick Bank Visa Account.

We will also be filing a complaint with Pam Bondi, Florida’s Attorney General, through her office’s consumer protection division (Office of the Attorney General, PL-01 The Capitol Tallahassee, Florida 32399-1050 Telephone: (850) 414-3990) and use of the Attorney General’s complaint form as provided by its website.  In our complaint to Ms. Bondi’s office we shall detail why we know that SepticMAXX (at the least in our particular dealing with them) has proven itself to be a scam and a fraudulent company and request that it is both investigated and that a formal suit be filed against them through the proper judicial court system used by the Florida Attorney General’s office to protect consumers against such scams and fraudulent methods as those to which we have been subjected by SepticMAXX, James Jackson, Melissa, Adam, the company’s so-called claims Administrator company (which by all evidence available is not an independent company but simply a part and parcel part of SepticMAXX’s scam and defrauding company practices).  Hopefully the company and its main players will find themselves indicted and prosecuted to the full extent of the law.

We shall look forward to your kind and courteous assistance in having the April 30, 2014 charge fully cancelled and the expended funds refunded to our Merrick Bank Credit Card Account.

We will continue to fully cooperate with your company through its agent(s), appeal to any and all state and federal consumer protection agencies and do all that is within our power to see that SepticMAXX is brought to justice and either shut down from calling on people such as we and cease and desist from scamming, lying to those from whom they seek to obtain funds for a worthless product/service, defrauding the public and carrying on their unlawful business practices.

Yours truly,

Maria B. Treuter

Copy:  SepticMAXX, 4733 W. Atlantic Ave. C-7, Delray Beach, Florida 33445, Via United States Postal Service,   Certified Mail, Return Receipt Requested