- Report: #409139
Complaint Review: SEQUENCE HAIR BLENDING - ENGELWOOD New Jersey
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Author Confirmed
Why?
SEQUENCE HAIR BLENDING
106 GRAND AVE ENGELWOOD, 07631 New Jersey, U.S.A.
Phone:
201-567-5332
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
SEQUENCE HAIR BLENDING MIS LEAD ME INTO BELIEVING I WAS GETTING QUALITY HAIR ON A NEARLY INVISIBLE BLENDING STRAND,WHAT I GOT WAS DOLL HAIR ON A THICK HAIR NET LIKE A FAST FOOD WORKERS NET. ENGELWOOD New Jersey
I went for a consultation and was shown a practically invisible strand of what looks like fishing wire and was told that human hair would be weaved into a special hair piece for me that would add volume to the crown of my hair,pleased with the way that looked I then signed a contract and paid half of the $2200 as a down payment...I waited a month and got a call saying my piece had arrived,I scheduled an appointment for later that week at 10:OO am,I got a call on my cell as a was driving to sequence and they told me they needed to move my appointment to 11:00,I agreed since i was already on my way..when I arrived there I was made to wait 3 hours,during which time I heard numerous complaint calls coming in which made me a little reluctant to go ahead with the proceedure without seeing the hair piece fIRST..Apparantly the consultations are done in the same building but on a different floor,where there are noy incoming calls for you to hear nyones complaints...after a substancial wait I was let to see what was suppossed to be my new blending piece,it looked nothing like what i was shown by the salesman..as I said before ,I was shown beautiful human hair on a thread so thin it was undetectable,this was what appeared to be doll hair on a thick net,like a fast food workers hair net,,needless to say,I was appalled and did not want the proceedure..Also at this office I was given literature on how they can secure your new hair,which included glue,tape,fake skin membrane,all of which I asked about at my consultation and was told thet i would have mine secured with 4 small "barbie" sized pony tails that would be undetectable and that the other methods were used for people that were completely bald,when I asked my tech she told me that she would be using glue,which I would never have agreed to as it damages your hair. was then told regardless of if i went through with the proceedure,I needed to pay the balance because the technitions apply the hair for free,its the hair itself that costs $2200...hmm...technitions that work for free and $2200 for doll hair? absurd!! I refused to pay the balance and asked for a refund,I was told that the owner would call me about this matter,it has been several weeks and I have not heard from anyone at this company,in spite of numerous attempts to call the owner...also I was lied to about the cost to maintain..I was told about $50.00 per month,after signing the papers the estimate was close to $150.00 per month.
Fedup
allentown, Pennsylvania
U.S.A.
Fedup
allentown, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Sequence
Englewood,New Jersey,
U.S.A.
Sequence Rebuttal
#2UPDATE Employee
Mon, June 01, 2009
Sequence is more than willing to resolve any dissatisfaction. I strongly recommend any discontented customers to contact Sequence to let the company know what they didn't like. Sequence will go above and beyond to adjust or do what's needed to turn around any dissatisfaction and make a happy and steady client. Please call our Guest Relations Manager at 201-567-5332. Sequencing enables you to leave your own hair alone, so that your scalp will breathe freely and your own hair will grow naturally. There's no glue and no shaving. No other method can offer these claims. I encourage anyone to contact Sequence and let us know how your experience with Sequence can be rectified to become a happy client. I am quite confident that Sequence will make what ever adjustments needed to turn around any particular situation so you will be as happy as you had expected. Sincerely, Anna Marie Cerretta General Manager, Sequence
