- Report: #1086997
Complaint Review: Service Dog house.com - Welland Ontario
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Author Not Confirmed
Why?
Service Dog house.com
155 Broadway Ave Welland, LC3 5L6 Ontario, Canada
Phone:
905 - 734 -7034
Web:
http://www.servicedoghouse.com/
Categories:
Business Rating:
(0)
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Service Dog house.com servicedoghouse.com POOR SERVICE, RIPOFF/SCAM Welland Ontario Canada
On 4 July 2013 I ordered a vest for my service dog. I was told to expect a 4-6 week delivery time. On August 12 2013, I had not yet received my order so I emailed the company. I got a response from Tina Tuttle stating that when the order shipped, they would forward me the tracking information. In that same email (which I have still) she claims that she sent in an order inquiry for me, and that she would email me back asap. I waited until the 13th of September and hadn't heard anything at all from this company so I emailed them. The response I got was this....
Unfortunately, we were unable to trace your order #10301. We can resubmit your order as a priority or we can refund your purchase. We sincerely apologize for the inconvenience.
So I asked for a refund. It has been 10 days since I last heard from Tina or Wayne and I haven't received my money, I haven't received an email or a phone call back from either. Reading the reviews it looks as this is a common thing with this company and they are regularily stealing people's money.
2 Updates & Rebuttals
Darren
Alabama,Finally received a refund
#2Author of original report
Sat, November 02, 2013
Yes, the company has refunded me, FINALLY. It took nearly 6 months to be told that they "lost" my original order and to issue me a refund of less than $60. I emailed the company over 25 times. Called, and even messaged them through facebook. I was NEVER responded too in a timely manner and I was only given 2 different responses. INCREDIBLY poor service. I will never EVER recommend this business for anything, and I will continue to spread the word about the horrible service offered by the company. Very poor business practices, very poor customer service. I find it amazing that they are still in business. Im guessing they have resorted to stealing other customers money to stay afloat.
legal
Welland,Alabama,
refund issued
#3UPDATE Employee
Fri, November 01, 2013
A refund was issued to the customer, however no comment has been made to that affect. Comments are noted for further review
